Job Description

About Zendesk

At Zendesk, our mission is simple yet powerful: to make customer experiences effortless. Every day, our products help thousands of businesses worldwide build deeper relationships with their customers through fast, reliable, and beautifully simple support experiences.

We’re taking that mission further with Action Builder – Zendesk’s next-generation i PaaS solution. Action Builder empowers teams to connect apps, data, and AI-powered agents into seamless workflows that drive automation at scale.

At the heart of Action Builder is our Connector SDK, built to make developing integrations faster, more reliable, and more scalable. To power this vision, we’ve set up a dedicated engineering group, the Connector Lab, focused on defining connector bundles and rapidly delivering high-quality connectors across a wide range of third-party systems.

Note: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.

Who you could be working with

We’re looking for a Senior Software Engineer to join the Connector Lab team in Pune. In this role, you’ll go beyond writing code — you’ll help define reusable patterns, guide the team on best practices, and ensure connectors are built for long-term scale, security, and maintainability.

You’ll collaborate closely with our SDK, platform, and product teams to build a system that enables rapid, reliable connector delivery at scale. You’ll work with cutting-edge AI technologies to streamline and accelerate how we build and maintain connectors - making the process more efficient, intelligent, and scalable. This is a hands-on engineering role with opportunities to mentor, shape architecture, and influence strategy.

What you’ll get to do each day

Design, build, and maintain third-party connectors using our Connector SDK.

Define connector bundles, templates, and patterns to accelerate connector delivery.

Lead technical design discussions and set best practices for connector architecture.

Collaborate with SDK and platform teams to improve developer tooling, documentation, and workflows.

Brainstorm and creatively apply AI technologies to make connector creation faster, smarter, and more reliable.

Ensure integrations are scalable, secure, observable, and performant.

Partner with Product to identify and prioritize the most impactful connectors for customers.

Contribute to and enforce standards around testing, CI/CD, error handling, and observability.

Mentor junior engineers and raise the technical bar across the team.

What you bring to the role

7+ years of software development experience, ideally with a focus on integrations or API-driven systems.

Strong JavaScript/TypeScript skills, with hands-on experience using SDKs and common libraries to build production-grade software.

Familiarity with RESTful APIs, GraphQL, OAuth, and webhooks.

Hands-on experience working with third-party APIs, solving common integration challenges (auth flows, rate limits, retries, schema drift).

Strong systems design and architectural skills for scalable, reusable solutions.

A strong product mindset – you build for reliability, maintainability, and customer impact.

Excellent communication and collaboration skills, with experience mentoring or leading peers.

Bonus points

Experience contributing feedback to SDK or platform teams to improve developer tooling.

Background in i PaaS, automation tools, or connector-heavy platforms.

Contributions to open-source integration libraries or APIs.

Why You’ll Love Zendesk

Work on high-impact projects at the core of Zendesk’s automation strategy.

Define patterns that will scale across hundreds of connectors.

Be part of a mission-driven company with a global footprint and inclusive engineering culture.

Flexible hybrid work from our Pune hub.

Competitive compensation, benefits, and generous leave policies.

Tech Stack

Our code is written primarily in JavaScript / TypeScript.

Our frontends use frameworks including React, Redux, React Testing Library, Cypress, Jest.

Our servers live in AWS.

Our applications/services are deployed via Spinnaker to Kubernetes.

Our data is stored in Aurora/MySQL, DynamoDB, and S3.

About Zendesk’s Product Development Center of Excellence in Pune

Zendesk is in the exciting stages of establishing a Product Development Center of Excellence in Pune. This center is being developed gradually to build and scale our operations with an amazing bunch of people. Our vision is to create a vibrant, innovative hub.

As an early hire, you will have a unique opportunity to be a pivotal part of this journey. You’ll play a key role in shaping the culture, processes, and success of our Pune site, contributing directly to the growth and maturity of our Product Development Center of Excellence. Your expertise and insights will help lay the foundation for a world-class development center, influencing the way we build and deliver products at Zendesk.

EEO Statement

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organisation planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.