Job Description

• This role is heavily centred around recruitment of new partnerships.

• Work with our Enterprise and Commercial sales team to drive business performance measured by new bookings, expansion bookings and customer acquisitions with partners.

• Drive opportunity velocity with our sales teams and partners.

• Evangelize SI partner and technology alliance capabilities with the Zendesk sales teams, clearly articulating the partner’s value propositions to foster proactive engagement.

• Create and execute a regional go-to-market strategy, building on the partner initiatives we already have in place.

• Work with regional field and channel marketing teams to fund partner-led campaigns and demonstrate return on marketing investment.

• Serve as day-to-day liaison between existing partners and Zendesk sales, develop market initiatives to drive incremental revenue.

What you have:

• You have excelled in previous partner sales roles: 10+ years of experience in partner channel development, sales, business development, alliance management.

• You have experience working with regional resellers, BPO consultancies and technology companies.

• Strong executive presence including communication and presentation skills with a high degree of comfort.

• Understanding of customer value proposition for Zendesk solutions and best practices for partners to monetize services and solutions.

• A strong understanding of technology and are tech savvy.

• You are happy working in a fast-paced environment with an emphasis on creating something “new” and are not afraid to get your hands dirty in the day-to-day business.

• Proven ability to build relationships with internal sales teams to be successful.

• Ability to present to partners and to prospects, the solution and the partner program.

• You have carried a quota before.

Fully Flexible:

In this role, you’ll work primarily remotely or from the Melbourne office with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.