Job Description

Join our Workforce Management (WFM) Integrations team and help shape the way support teams manage their operations across the globe. As a Senior Software Engineer, you’ll design and build scalable integration solutions that connect Zendesk’s core WFM capabilities with third-party systems - ensuring our customers can deliver efficient, data-driven support experiences.

You’ll work on impactful projects at the heart of Zendesk’s ecosystem, collaborating closely with engineering teams across regions, product managers, and external partners. This role offers an exciting opportunity to contribute to Zendesk’s growing engineering organization and to products that power seamless workforce management for millions of users.

What You'll Be Doing?

• Taking full ownership of designing, writing, testing, reviewing, and maintaining high-quality code for systems used by millions worldwide.

• Driving the entire SDLC - from ideation and architecture through delivery and ongoing support - for projects involving multiple developers and complex requirements.

• Leading squad-based initiatives, influencing technical decision-making, and driving work that affects complex systems and mission-critical areas.

• Collaborating closely with product managers, engineers, and customer-facing teams to accurately translate business needs into effective technical solutions.

• Addressing technical debt proactively, breaking down complex tasks into manageable, actionable components, and leading by example through insightful, comprehensive code reviews.

• Monitoring and optimizing system performance, scalability, and reliability, setting a high standard for code quality and maintainability.

• Participating actively in the hiring process to attract top talent to Zendesk.

What Would You Bring to the Team?

Basic Qualifications

• 5+ years of professional experience in backend or integration engineering, designing and developing scalable microservices, distributed systems, and cloud-based solutions.

• Advanced proficiency in Golang, Go Test, Docker, PostgreSQL and MySQL.

• Strong fluency with cloud platforms and services, preferably AWS.

• Profound understanding of programming best practices, distributed system concepts (eventual consistency, timeouts, partitioning, circuit breaking, etc.), and the SDLC.

• Hands-on experience with Kafka and event-driven architectures.

• In depth experience with REST API integrations, including third party applications integration.

• Strong ability to design, develop, and execute test cases to validate functionality, reliability, and scalability of delivered solutions.

• Excellent written and verbal communication skills in English, with the ability to clearly articulate ideas, actively listen, and engage effectively with diverse teams.

• Proficient in Agile and Scrum methodologies.

• Passionate about continuous learning, mentoring other engineers, and driving continuous improvement.

• Adaptable and open-minded - you excel in managing changes.

Preferred Qualifications

• Experience with the PHP programming language.

• Experience working with Click House or other analytical databases.

• Familiarity with monitoring and observability tools, preferably Datadog and Sentry.

• Exposure to CI/CD pipelines using tools like GitHub Actions, Jenkins, or Spinnaker.

• Previous experience working with Workforce Management (WFM) tools or platforms.

Our Tech Stack

• Backend: Go, PHP, Laravel

• Frontend: JavaScript, TypeScript, React, Redux

• Data & APIs: PostgreSQL, MySQL, ClickHouse, Kafka, Redis, REST, GraphQL

• Cloud & Infrastructure: AWS, Terraform, Docker, Kubernetes, Spinnaker

• Monitoring: Datadog, Sentry

The Poland annualized base salary range for this position is zł257,000.00-zł385,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.