Job Description

Enterprise Account Executive

• CEE (Poland / Czechia / Hungary)

Job Description

We’re seeking a top-performing Enterprise Account Executive to join our EMEA Central team. In this role, you’ll drive new logo acquisition and expand high-value relationships, shaping and winning strategic, multi-year cloud CX, CCaaS and AI transformation opportunities, accelerating Zendesk growth in the CEE region in Enterprise segment across a range of target verticals, such as retail, e-commerce, financial services, technology, entertainment, travel and transportation.

What You'll Be Doing:

• Drive top-line revenue growth by acquiring new customers and developing innovative strategies for account expansion.

• Create quarterly territory and account plans, outlining strategies and actionable tactics to increase Zendesk’s Enterprise BoB in the assigned territory.

• Create and maintain a robust, well qualified pipeline and accurate forecasting to exceed quarterly and annual revenue goals.

• Initiate and lead complex, multi-threaded enterprise sales cycles, managing stakeholder engagement across business, IT, operations, procurement, and executive leadership.

• Establish and maintain executive sponsorship, leveraging your industry expertise to build relationships with key stakeholders, champions and sponsors.

• Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution.

• Understand and convey the benefits of Zendesk products ensuring alignment with customers’ business objectives.

• Negotiate and close complex deals, leveraging a consultative approach, utilizing your exceptional communication skills to present compelling business cases and value propositions.

• Maintain thorough knowledge of Zendesk solutions, staying current with competitive landscape and industry trends.

• Travel regularly to meet with customers and prospects in person; the ability and willingness to travel for onsite meetings and relationship-building is essential for success in this role.

What You Bring to the Role:

• 10+ years of B2B sales in the SaaS industry to enterprise customers in Poland, Czechia, Slovakia and Hungary; CX, Contact Center, CRM or ITSM sales experience is a strong plus.

• Strong track record of quota attainment and recognition for top performance; President’s Club membership is a strong plus.

• Successful track record of winning new business.

• Proven experience creating and driving multi-stakeholder, value-centric, long-cycle enterprise sales opportunities and closing complex high-value deals.

• Exceptional presentation, negotiation, and deal closing skills.

• Experienced at selling to VP and C-level executives both in person and using remote technology, demonstrated ability to build, present, and defend executive-level business cases and ROI models.

• Strong knowledge of industry trends and the ability to build relationships with key decision makers.

• Self-driven, empathetic, strategically curious, and results-obsessed.

• Proficient with key Sales tools such as Salesforce, Clari, Seismic, Looker.

• Fluent in Polish, fluency in Czech or Hungarian is a strong plus.

Note: The salary range for this position is zł622,000.00-zł934,000.00 OTE. This is a sales position and this is the OTE, including 50% basic, 50% commission.

The Poland annualized base salary range for this position is zł622,000.00-zł934,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.