Job Description

Commercial Account Executive — Finland & Iceland

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection.

We’re seeking a driven Commercial Account Executive to expand Zendesk’s footprint in Finland's and Iceland's commercial segment. In this role, you will generate net-new business, build and nurture customer relationships, and deliver measurable value by connecting Finnish & Icelandic organizations with Zendesk’s market-leading, AI-powered CX platform. Your work will accelerate Zendesk’s growth, increase customer impact, and cement our reputation as the go-to solution for service modernization across Finland & Iceland.

Fluency in Finnish and English is ideal for this role OR

Fluency in Danish but must have experience working in the Finnish market

What you’ll be doing

• Own the full sales cycle—from prospecting and qualification to solution presentation, negotiation, and closing—across Finland's and Iceland's commercial sector.

• Develop new business by identifying and converting high-potential accounts, building robust pipelines, and increasing Zendesk adoption in various industries.

• Grow and retain existing accounts by deepening strategic relationships, uncovering expansion opportunities, and partnering with Customer Success to ensure long-term customer value.

• Articulate the value of Zendesk’s AI-first CX platform with credibility, demonstrating how AI, automation, and intelligent workflows drive business transformation.

• Leverage AI-driven sales tools to boost personal productivity and sales outcomes—including prospecting, research, proposal generation, and time management.

• Engage executive and operational stakeholders (including C-level) as trusted advisor, guiding digital and service transformation efforts.

• Build compelling business cases and ROI models that link Zendesk solutions with real customer impact.

• Collaborate closely with Solution Consulting, Marketing, BDR/SDR, Customer Success, and Partner teams to deliver seamless, customer-centric sales experiences.

What you bring to the role

• 3–5+ years of full-cycle SaaS sales experience in the commercial or mid-market sector, with a consistent record of meeting or exceeding quota.

• Demonstrated success in generating and closing new business through proactive pipeline development.

• Fluency in Finnish and English; strong communicator with exceptional negotiation, presentation, and storytelling skills for diverse audiences.

• Deep understanding of AI, automation, and modern CX concepts, with the ability to translate technology into strategic business value.

• Proficient in AI-enabled sales tools and CRM systems (Salesforce experience preferred).

• Experienced in complex, consultative sales processes—managing multiple stakeholders and employing value-based methodologies (e.g., MEDDPICC).

• Strong territory management, disciplined forecasting, and an adaptable, growth-minded approach.

• Self-starter who thrives in fast-paced, high-growth environments and embraces continual learning and change.

This role is based in Denmark and can be performed as hybrid or fully remote. You’ll join a collaborative, inclusive, and high-impact sales team dedicated to customer success, innovation, and continuous growth.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.