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JobsYelp

Customer Success Manager - RepairPal

Yelp

Customer Success Manager - RepairPal

Yelp

Remote, Remote, United States

·

Remote

·

Full-time

·

6d ago

Embrace the opportunity to become a Customer Success Manager and deliver a 5-star experience to Repair Pal Certified shop customers. Drive customer retention, provide training, and support business growth in a dynamic, remote environment. If you excel in customer service, problem solving, and thrive in fast-paced automotive settings, this is your next career move!

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About Yelp

Yelp

Yelp

Series E

An online platform that connects people with great local businesses through user-generated reviews and recommendations.

5,001-10,000

Employees

San Francisco

Headquarters

$3.2B

Valuation

Reviews

3.0

10 reviews

Work Life Balance

2.0

Compensation

3.2

Culture

2.8

Career

3.0

Management

1.8

25%

Recommend to a Friend

Pros

Good benefits and compensation structure

Great team members and supportive colleagues

Growth and training opportunities

Cons

Micromanagement and toxic management

Unrealistic metrics and high pressure

Poor quality leads and recycled territory

Salary Ranges

53 data points

Senior/L5

Senior/L5 · Senior Brand Sales Director

1 reports

$189,520

total / year

Base

$164,800

Stock

-

Bonus

-

$189,520

$189,520

Interview Experience

7 interviews

Difficulty

2.9

/ 5

Duration

14-28 weeks

Offer Rate

43%

Experience

Positive 29%

Neutral 14%

Negative 57%

Interview Process

1

Application Review

2

Recruiter Screen

3

Technical Phone Screen

4

Onsite/Virtual Interviews

5

Team Matching

6

Offer

Common Questions

Coding/Algorithm

Behavioral/STAR

Technical Knowledge

Past Experience

Role Play/Skills Assessment