At Wynn Las Vegas, we curate unforgettable experiences for the world’s most discerning guests. The Showmanship Manager is a critical member of the Casino Host Team, providing high-level administrative support and bespoke experience coordination for our high-end casino clientele. This role ensures that every detail—from personalized amenities to exclusive activations is executed with precision, elegance, and discretion. Essential Job Duties & Essential Responsibilities: - Provide administrative support to the Casino Host Teams, including calendar coordination, guest itinerary curation, and internal communications with a high level of confidentiality and strong sense of urgency. - Assist Casino Hosts with all pre-arrival and arrival preparation to ensure a seamless check-in experience for high-valued casino guests. - Maintain and update confidential guest profiles, preferences, and engagement history to support personalized service delivery. - Assist in the strategic planning and execution of bespoke experiences, luxury amenities, and exclusive events tailored to VIP guests. - Liaise with internal departments to fulfill custom guest requests and ensure seamless execution. - Track and manage high-touch data inputs across CRM and guest management platforms. - Catalog special moments for historical storytelling. - Prepare polished correspondence, presentations, reports, and guest-facing materials. - Stay informed on luxury hospitality trends, gaming activations, and experiential design to inform guest offerings. - Take initiative to streamline workflows, elevate service standards, and support host team performance. - Use sound judgement and make decisions in accordance with established comp and expense guidelines. - Performs various projects, ensures timely follow-up, anticipates administrative needs, and handles other duties as assigned by Casino Marketing Department Leaders. - Review and process CRM reports - Uphold Wynn’s brand standards of discretion, sophistication, and excellence in every interaction. - Perform all other job-related duties as requested ## Qualifications - High School Diploma, GED or equivalent - Must be 21 years of age or older - At least a minimum of two (2) years of experience in casino resorts, hospitality, guest services, or as an Executive Assistant in a luxury, progressive, high-touch industry preferred - Strong background in event planning, guest services, or luxury brand activations - Knowledge of current trends in luxury amenities, experiential design, and high-end service delivery - Familiarity with VIP guest/customer management systems and loyalty platforms - Proficient in Microsoft Office Suite and comfortable navigating CRM and data platforms (Salesforce, Opera, Patron) - Demonstrated ability to thrive in a fast-paced environment and manage multiple tasks with high energy and a positive, professional demeanor - Creative problem-solver who brings innovative ideas while maintaining high attention to detail - Collaborative and upbeat team player, able to contribute positively to a culture of excellence and guest interactions. - Energetic and creative with a passion for luxury hospitality and entertainment - Excellent communication and interpersonal skills, with a service-driven mindset - Must be able to work flexible hours, including evenings, weekends, and holidays as business needs dictate. - Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times - *Local candidates strongly preferred - relocation assistance is not available - This is an in-office position at our Las Vegas Nevada property - remote and/or telecommuting is not available ## Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.