The Business Services Representative is responsible for meeting the business service needs of resort guests and visitors. - Participating in the overall operations of the Business Services Center and Package Room - Sort, organize, and distribute incoming mail and packages, as well as prepare and process outgoing mail for delivery - Performs general clerical duties including photocopying, faxing, scanning, and filing - Politely gives consistent, timely and accurate information and finds answers when unsure. Demonstrates Wynn’s core values when interacting guests - Communicates in a friendly, respectful and understandable manner - Resolve guest complaints within scope of authority; otherwise, refer the matter to management - Perform all other job-related duties as requested ## Qualifications - Prior experience in retail sales - Previous experience with mail/shipping processes. Experience with UPS World Ship; FedEx ship Manager preferred - Minimum of two (2) years’ experience in a high-volume hotel - High school diploma, GED, or equivalent - Demonstrated computer skills and proficiency in Microsoft office (Word, Excel, and PowerPoint). - Must be 21 years of age or older ## Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.