The Director of Cocktail Services leads casino cocktail service operations within a 24-hour gaming environment. This role oversees a large-scale team of cocktail servers and managers, ensuring exceptional complimentary beverage service while meeting guest satisfaction, service, and operational goals. Key Responsibilities - Lead and manage a large-scale team of 200+ team members - Oversee hiring, training, scheduling, and performance management - Manage labor and staffing for a 24-hour operation - Uphold and continuously improve service standards beverage service. - Ensure compliance with alcohol service laws and company policies - Maintain strong floor presence and cross-department collaboration - Partner with Beverage, Gaming Operations, Human Resources, Security, and Compliance teams to support seamless operations. - Strong leadership, communication, and organizational skills. - Monitor guest feedback, service scores, and operational metrics; implement action plans to drive continuous improvement. ## Qualifications - 3+ years as a Beverage Manager or Assistant Beverage Manage, preferably in a casino, resort, or a 24-hour high-volume hospitality environment. - Experience leading large, multi-shift teams - Strong scheduling, labor planning, and operational skills - Proven ability to meet guest service and performance goals - Knowledge of responsible alcohol service and SNHD regulatory compliance. Work Environment - 24-hour casino gaming floor - Nights, weekends, and holidays required ## Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.