We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Description:

Essential Job Responsibilities:

Case Review

• Conduct thorough reviews of Customer Servicing Hub cases to ensure all aspects of the ownership are considered such as length of ownership, ownership type, compensation/ complaint history, account behavior, financial activity, feedback from the customer/ owner and internal partners;

• Consider the likelihood and impact of continued escalation on company public relations and financials.

Customer Servicing Hub​ Case Handling

• Obtain customer/ owner complaint information from multiple data sources in order to create a Wyn Tracker case used for case management, aging and reporting.

• Collect data regarding the complaint from the customer and attach internal and external communication and supporting/ purchase documentation for case review and future reference.

Case Resolution

• Use all empowerment tools to reach a resolution that prevents further escalation while supporting company requirements;

• Communicate resolution in a prompt and professional manner.

Resort and Club Management Special Projects:

• Communicate high profile and/or urgent project details to owners or customers via telephone/email to explain aspects of the project

Minimum Requirements and Qualifications:

• Excels in conflict management and demonstrates proficiency in negotiating skills.

• Solid ability to multi-task with strong computer navigation capabilities.

• Exceptional listener with the skill to effectively communicate orally and written.

• Possess the ability to learn quickly and apply new information; adaptable to change.

• Consistent ability to exercise excellent judgment when making decisions.

• Comfortable navigating through ambiguous issues.

• Conducts extensive targeted research in an efficient manner.

• High proficiency in business writing and email etiquette.

• Aptitude for curious learning and demonstrates self-sufficiency.

• In-depth understanding of contract standards, contractual documents, and sales integrity policies.

• Requires two (2) years customer service experience, or timeshare operational experience.

• Minimum of six (6) months departmental experience or one (1) year other customer facing servicing experience

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to My Career@travelandleisure.com, including the title and location of the position for which you are applying.