We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

POSITION DESCRIPTION:

DATA INTELLIGENCE ASSISTANT MANAGER:

POSITIONS REPORTING TO THIS POSITION:

Senior Data Coordinator:

Data Coordinators

KEY RELATIONSHIPS: Call Centre Operations

Marketing (In-house, CMP and Corporate Marketing) Operations

Finance and FP&A:

IT

Sales Operations and Admin:

Digital Marketing

Legal & Compliance:

Executive team

External
Web alliance partners
Data and insights partners
SaaS platform partners
Data cleansing providers

PRIMARY OBJECTIVES:

To actively contribute to the company vision of putting the world on vacation by overseeing the operational activities of the Data Intelligence team responsible for the collection, review, retention and use of marketing data and leadership, training and development of the team.

Operations:

• Developing and managing business intelligence solutions and reporting for the
• organisation
• Build, develop and manage an engaged Data Intelligence team.
• Provide regular coaching, mentoring and feedback to the team to ensure
• continued development and identify training and development needs
• Review processes and procedures to ensure quality service is provided
• Manage and maintain existing data management systems and manage
• future data intelligence system needs
• Management of insightful Tableau reporting dashboards
• Work with the Business to develop innovative solutions to problems & suggest
• new ways of reporting and improving business processes
• Liaise with the Marketing Team for effective optimisation of data
• Communicate effectively with stakeholders to meet customer data
• Ensure that direct reports are aware of and adhere to internal and external
• policies and regulatory requirements based on jurisdictional requirements
• Adapt to changes and develop new ideas for improving methods of operation
• (where appropriate)
• Maintain 100% compliance against the Do Not Call Act and equivalent
• requirements in other jurisdictions
• Adhere to all policies and procedures relating to Workplace Health and Safety
• ensuring the safety of yourself and all other people who may be affected by
• your conduct in the workplace
• Display CARE and a Count On Me! service to all internal and external parties
• Display innovation through inspiring, creating and improving processes and
• products
• Show integrity in all aspects of the position by doing the right thing, taking
• responsibility and delivering on the promise
• Display leadership values by ensuring effective communication and respecting
• your peers and managers
• Support others within the team and empower each other wherever possible

KEY POSITION CRITERIA:

• High level of IT and data analysis related qualifications
• Excellent data management skills in Microsoft Excel
• Strong administrative background with proven capabilities using data
• intelligence systems at a high level with experience in Salesforce, Merlin and Tableau desirable
• Experience in data management for marketing, sales or financial services
• industries and softwares such as Hubspot and Omnichannel marketing platforms an advantage
• Experience managing a team including remote reports
• Excellent written and verbal communication skills including the ability to build relationships with key stakeholders across all levels of the business
• Proven ability to implement alternative methods to achieve goals in the face of obstacles whilst maintaining 100% regulatory compliance
• Ability to meet tight reporting deadlines without compromising quality
• Ability to manage multiple tasks and be able to think laterally when problem

Where Memories Start with You:

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to My Career@travelandleisure.com, including the title and location of the position for which you are applying.