We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Key Responsibilities: (Include but not limited to:)

• Assist in the preparation of contract paperwork and checking all work for accuracy and compliance of Company policy.
• Assist in retrieving all contract paperwork.
• Ensure accurate data entry of records of all guests, completion of Tours & provide detailed notes in Merlin.
• Support with all general office administration, including ordering collateral, stationery and required office equipment, and management of calls.
• Assist in monitoring the process of recording the distribution of premiums (marketing gifts) to guests.
• Prepare and coordinate welcome packs.
• Answer the phone, transfer calls and take messages as required.
• Be familiar with procedures for Petty Cash and Accounts Payable.
• Assist in providing administrative, accurate written reports to help management track progress.
• Liaise with corporate office on payroll, contracts and direct any staff queries to appropriate departments for assistance.
• Display a high standard of professional and personal conduct
• Assist with the welcoming of tours, and reporting.
• Assist in general administration and other duties that may be required from time to time.
• Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.
• Efficiently direct any members/guests concerns appropriately and in line with the Company’s Internal Dispute Resolution Procedure.
• Ensure compliance with all legislative and company requirements including the ASIC & AFSL policies and procedures.
• Comply with all Club Wyndham Asia policies and procedures.
• Represent Club Wyndham Asian a professional, courteous, and sincere fashion to foster good working relationships with all our customers/members, internal and external in line with company values.
• Complete other tasks that may be assigned by Management from time to time.

KEY POSITION CRITERIA:

• Previous experience within a similar position.
• Knowledge and understanding of OH&S
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.
• Committed to providing excellent customer service at all times.
• Be detailed, accurate and thorough.
• Possess a positive, can do attitude with the ability to self motivate.
• Intermediate to advanced MS Office skills, particularly Microsoft Excel and Access
• Ability to work in a fast paced environment
• Good written and verbal communication skills with the ability to effectively respond to questions from managers, co-workers and clients.
• Ability to meet time frames and performance standards
• Ability to manage multiple tasks and be able to think laterally when problem solving
• Good time management skills
• Flexibility in working schedule- ability to work weekends, public holidays and evenings as required

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to My Career@travelandleisure.com, including the title and location of the position for which you are applying.