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Guest Experience Host

Wyndham

Guest Experience Host

Wyndham

Surfers Paradise

·

On-site

·

Full-time

·

1w ago

Benefits & Perks

Healthcare

Learning Budget

Healthcare

Learning

Required Skills

Customer service

Communication

Problem-solving

Computer literacy

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

  • Discounted hotel stays across the world

  • Subsidised Private Health Insurance (upon successful completion probation period)

  • Professional development funding

  • Base hourly rate coupled with performance based incentives

  • Monthly, Quarterly and Yearly Recognition Programs

How You'll Shine?

  • Generate sales appointments for our sales centers located at our amazing resorts and via livestream

  • Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered

  • Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process

  • Clearly articulate the benefit of traveling within Wyndham Destinations community

  • Meet targets and KPI's as set by the business

  • This role requires you to be available for weekend and public holiday shifts.

What You’ll Bring

To be successful in this role, you will be:

  • Previous experience within a similar hotel position

  • Genuine passion for customer service and the local area

  • Excellent communicator with strong interpersonal skills

  • Enthusiastic, self-motivated and positive individual

  • Immaculate presentation and professional grooming standards

  • High levels of computer literacy

  • Previous experience with a PMS system (Opera) advantageous

  • Have the ability to recognize and solve problems in the workplace

  • Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to My Career@travelandleisure.com, including the title and location of the position for which you are applying.

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About Wyndham

Wyndham

Wyndham

Public

Club Wyndham provides travel deals and different locations for vacation.

10,001+

Employees

Parsippany

Headquarters

Reviews

2.9

10 reviews

Work Life Balance

2.8

Compensation

3.2

Culture

2.4

Career

2.6

Management

2.9

35%

Recommend to a Friend

Pros

Good team and supportive colleagues

Good management and leadership in some areas

Decent benefits and PTO

Cons

Shady sales culture and unethical practices

Limited growth and advancement opportunities

Inconsistent management and unclear expectations

Salary Ranges

599 data points

Junior/L3

Mid/L4

Senior/L5

Director

Junior/L3 · Analyst - Business Intelligence

2 reports

$125,822

total / year

Base

$96,940

Stock

-

Bonus

-

$52,133

$125,822

Interview Experience

4 interviews

Difficulty

2.5

/ 5

Duration

14-28 weeks

Offer Rate

25%

Experience

Positive 25%

Neutral 50%

Negative 25%

Interview Process

1

Application Review

2

HR Screen

3

Hiring Manager Interview

4

Final Interview

5

Offer

Common Questions

Behavioral/STAR

Sales Experience

Customer Service

Culture Fit

Past Experience