Sales Support Specialist

Description

The Role Key Responsibilities

• Support direct and indirect sales campaigns and requests from regional/business offices.
• Participate in campaign discussions and contribute to implementation.
• Conduct data research and validation as per stakeholder requirements.
• Maintain and update records and databases in prescribed formats.
• Initiate and provide communication support to consultants (e.g., appointment setting, surveys, client and industry research).
• Identify and qualify prospective customers, recording activity in tracking systems.
• Perform follow-ups via chat, email or calls within scheduled timelines.
• Create and update progress and final reports for stakeholders.
• Achieve daily, weekly, and monthly performance targets.

Performance Objectives

• Excellence:

Support operational governance and decision-making, demonstrating company values.

• People:

Build collaborative relationships across the practice; meet attendance and productivity standards.

• Clients:

Ensure completion of sales and support campaigns across APAC, EMEA, and the Americas.

• Financial:

Work towards achieving sales revenue targets and campaign objectives within recommended timelines.

Qualifications

The Requirement Requirements

• Minimum 2 years of experience in data processing, sales support or business development.
• Experience in voice, email, or chat processes, specializing in sales or back-office support.
• Proficiency in MS Office applications, especially Excel and Macros including in-office AI applications like Copilot
• Familiarity with sales and prospecting platforms (e.g., Zoom Info, Outreach.io, LinkedIn Sales Navigator, MS Dynamics).
• Strong time management and results-oriented mindset.
• Good English communication skills (oral and written).
• Strong client service orientation and interpersonal skills.
• High attention to detail and accuracy.
• Commitment to quality and continuous improvement.
• Self-motivated, focused, and able to work independently with minimal supervision.
• Proactive, able to multitask, analyze data, and manage multiple projects.
• Flexibility in a hybrid set-up, with work shift varying between European and American time zones depending on assignments

WTW is an equal opportunity employer.