Business Analyst 2 - ANC (Night Shift)

Description

Performance Objectives

• Ensure that all documentation starts from baseline and adheres to standards; communicate back to base team suggestions for changes or enhancements to standard documentation.

• Attends client meetings relevant to the components they have responsibility for, to establish client relationship and ensure complete understanding.

• Responsible for developing requirements documentation.

• Responsible for system configuration based on client requirements.

• Responsible for creating test plans, and testing system changes and enhancements to ensure completeness and accuracy. Regression testing as necessary based on the nature of the system change/enhancement.

• Identify reporting needs and requirements.

• Understand SOW and be responsible for change order identification and assist with providing work and hours necessary to draft the change order.

• Work closely with developer to ensure project requirements/requests for changes are understood and within standards.

• Provide guidance to other team members regarding best/standard practices.

• Provide guidance/assistance to team members where needed to help ensure issues are resolved by assigned due date.

• Escalate concerns with ability to meet due dates to Project Manager.

• Train and help transition ongoing processing requirements to Business Systems Administrator.

• Lead client requirements meetings as needed.

• Maintain and update all requirements documents, ensuring adherence to standards.

• Research issues and cases to determine root cause and provide impact analysis for ongoing issues and changes and requests for new functionality.

• Addresses all calc or data issues that impact carriers.

• Assist PM with development of Project Plan for open enrollment and significant change orders.

• Responsible for any vendor file updates and ongoing support.

• Provide training for client on large-scale change orders to client, Benefits Outsourcing Center and Service Center, as needed.

Qualifications

The Requirements

• Desire to learn, accept new challenges, and have fun!

• 2-4 years’ experience as a Business Analyst

• Understanding of the fundamentals of health and welfare and broader benefit plan design preferred

• Ability to complete Willis Towers Watson Business Analyst training program

• Intermediate to advanced SQL skills

• Experience with relational databases including SQL, Oracle or Access preferred

• Experience with test plan creation, testing procedures and test plan execution

• Strong analytical, integrative and problem-solving skills

• Solid interpersonal skills and client service orientation

• Ability to work both independently and on client teams, including virtual work teams with members in different geographic regions

• Strong organizational abilities and flexibility to work in a performance driven environment managing multiple project priorities

• Sense of accountability, owning one’s work and taking pride in it; commitment to quality and continuous improvement

• Ability to work extended hours as needed

WTW is an Equal Opportunity Employer