About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by **innovation **and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

Business Insider named us an “enterprise startup to bet your career on”

Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

Quartz ranked us the #1 best company for remote workers

Responsibilities

We are seeking an exceptional Senior Technical Consultant (Post-Sales) to join our growing team. In this role, you will assist customers in adopting the Workato platform for integration and automation, from both a business and technical perspective. You will define and drive best practices while working with customer business and technical stakeholders. You will help Workato extend our product's functionality and continuously improve our engagement best practices. In this role, you will also be responsible for:

Onboarding new customers onto Workato’s platform by providing technical consulting, guidance, and enablement to customers to achieve value quickly

Engaging with customers to gather integration and automation requirements and leading the solution design process jointly with customers

Sharing best practices from a business and technical perspective, related to deployment models and governance structures

Working closely with Product and Engineering to review customer requirements and feedback, and identify opportunities for Workato platform enhancements, while managing customer expectations

Becoming a Workato evangelist with the ability to demonstrate how Workato can drive business automation in both direct deployments and embedded solutions across a broad set of industries

Becoming a trusted customer advisor and a customer advocate within Workato

Participating in and conducting post-onboarding deployment health checks and guidance on integration and process optimizations

Contributing to the growth of our technical consulting team by creating or enhancing content such as presentations, demos, best practices, architecture patterns, and online courses for use by both customers and enabling our extended team

Prioritizing and delivering an outstanding customer service experience to Workato customers

Manage multiple priorities and projects simultaneously, as well as any other duties that may be assigned from time to time

Requirements

Qualifications / Experience / Technical Skills

5+ years of hands-on experience in solutions and implementation consulting

Knowledge and understanding of integrations and system design principles

Good understanding of technology and industry trends, especially in the app integration space

Demonstrated implementation of quality integration solutions by applying best practices

Demonstrated good understanding of on-premise infrastructure & cloud-based deployments, configurations, along with monitoring & management

Demonstrated understanding of the SDLC & end-to-end experience in developing, supporting & troubleshooting integrations

Demonstrated ability to create quality technical documentation

Experience working with at least one (1) Integration Platforms such as Workato, Tray, TIBCO, Dell Boomi, Mule Soft, Web Methods, Oracle Integration Suite

Experience working with cloud business apps like Workday / Net Suite / Salesforce / Servicenow / SAP is a plus

Experience with web development frameworks and knowledge of JS frontend and backend is a plus

Experience with OEM or embedded SaaS solutions is a plus

Experience embedding third-party integrations or i Frames into web app is a plus

Soft Skills / Personal Characteristics

Strong collaboration skills, ability to adapt to a dynamic start-up environment, with a passion for making an impact

Critical thinking and analytical skills with an entrepreneurial and proactive mindset

Ability to effectively prioritize tasks and manage time, even under high-pressure situations

Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience

Fast learner who can independently conduct extensive research and quickly synthesize ideas, information, and options

Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge

(REQ ID: 2429)