Role & Job purpose

As the Head of Training for Compliance Operations, you are the strategic architect of the central training infrastructure enabling our global Fin Crime teams to operate with excellence. In this pivotal Level 7 leadership role, you lead a high performing unit of senior leads and experts. Your mission is to own the development of foundational competencies, proficiency training, and L&D programs across first line Compliance Operations bridging the gap between rigorous regulatory expectations and a seamless experience. By leading strategic, organization level initiatives and partnering closely with each domain, you ensure operational processes are executed flawlessly and we build a highly skilled team of subject matter experts and leaders.

Job Responsibilities

Strategy and execution

• Global L&D Ownership: Partner with each domain in Compliance Operations to design and execute a scalable, mastery based training and onboarding curriculum, covering both core competencies and deep specializations including a ‘Financial Crime’ academy to internally certify specialists.

• Foundational competencies: Set clear competencies and requirements across the different job levels and map our current workforce against these expectations.

• Team Lead toolkit: Build SOPs and team lead tool kits to standardise and provide more guidance and support to leadership.

• Leadership programme: Create a leadership programme to develop junior managers into high performing Senior Leaders.

• Speed to Proficiency: Actively reduce the time it takes for new hires to reach full operational productivity through analysing data and agent feedback to redesign the training programme.

• Process Optimization: Lead initiatives to standardize global training frameworks to reduce operational costs.

• Automation & Efficiency: Collaborate with tech teams to integrate AI-driven automation, workload deflection, and strategic outsourcing into the training and operations lifecycle.

• Error feedback: Design the feedback loop so that errors and customer pain points loop back into future training sessions.

Regulatory alignment and governance

• Regulatory Liaison: Act as the main point of contact for 2/3LOD Line Compliance to ensure all training meets regulatory expectations including meticulous documentation where we are always 100% audit ready.

• Standards Ownership: Updating training curricula to reflect evolving global regulations and internal risk appetites.

• Periodic review: Regularly review documentation in each Compliance Operations domain to ensure they are adhering to prescribed governance practices.

People Leadership

• Lead a "Team of Leads": Manage and coach a senior team of experts, fostering a culture of high accountability and operational precision.

• Pipeline Development: Build clear career paths and mentorship programs to prepare direct reports for future senior leadership roles within the company.

• Well-being & Performance: Balance high performance standards with a supportive environment, ensuring the team can meet rigorous compliance demands sustainably.

• 7+ years in senior leadership role overseeing global Training (ideally within regulated FS or Fin Tech)

• Hands on experience training staff

• Execution: Proven ability to scale high impact operational training programs.

• Analytical Skills: Expert level ability to use operational data and MI to drive quality improvements and team performance.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

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Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

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