BPS Client Expansion CPG

Job Description

BPS Practitioner – Client Expansion (Consumer Sector)Role Overview
Drive expansion of Business Process Services (BPS) across existing Consumer sector accounts by partnering closely with GAEs/AEs, Consulting, and other service lines. The role focuses on shaping demand, building pipeline, winning deals, and growing revenue across Retail, CPG, Travel, Transportation, Hospitality, Agri, and Supply Chain clients.

Key Responsibilities

• Leverage deep BPS expertise to expand services within existing Consumer sector clients, driving pipeline growth, order booking, and revenue attainment, measured against defined monthly, quarterly, and annual goals.
• Develop and execute client expansion and business development strategies, including shaping and winning large, complex BPS deals.
• Partner with GAEs/AEs as the primary entry point to buyers, supporting client engagement across multiple levels and forums.
• Work closely with Consulting, DAAI, Practices, and other service lines to co‑create value propositions that improve customer engagement and relevance.
• Drive the creation of domain‑aligned marketing collateral and thought leadership (e.g., proactive pitches, practice brochures, client‑specific POVs).
• Build a strong understanding of Wipro’s end‑to‑end BPS offerings, Consumer client landscape, relevant case studies, and differentiators; tailor solutions and pitches to client needs.
• Lead BPS sales initiatives and pursuits across Consumer sector accounts, collaborating with global, cross‑functional teams to develop high‑quality, winning propositions.
• Facilitate and lead client pursuit meetings, solution workshops, due‑diligence sessions, and executive presentations, clearly articulating Wipro’s credentials and value proposition.
• Lead internal pursuit governance including qualification, win themes, SWOT analysis, value propositions, and support requirements.
• Represent Wipro BPS in analyst interactions and relevant industry forums to support business growth and market positioning.
• Develop a working understanding of adjacent BPS offerings and services to identify cross‑service opportunities and demonstrate stewardship.

Experience & Qualifications

• 10–15 years of experience in Business Process Services / Outsourcing, including end‑to‑end pursuit and opportunity management, execution, and transformation initiatives.
• Demonstrated success in expanding business and winning large deals within Consumer sector clients (Retail, CPG, Travel, Transportation, Hospitality, Agri, Supply Chain).
• Proven experience leading or influencing senior sales leaders and complex pursuit teams.
• Strong understanding of horizontal BPS services such as Customer Experience, Finance & Accounting, Supply Chain, Procurement, Trust & Safety, Content Moderation, and HR.
• Solid knowledge of delivery models, global delivery locations, commercial constructs, benchmarks, automation and technology platforms, governance models, compliance, and BCP/DR practices.
• Familiarity with the BPS ecosystem including analysts, advisors, product partners, and competitors.
• Strong executive presence with the ability to prospect, engage, and build credibility with C‑level and senior client stakeholders.
• Excellent interpersonal, collaboration, and relationship‑building skills across global and cross‑functional teams.
• Comfortable operating in both structured and ambiguous environments.
• Willingness to travel domestically (USA) and internationally as required.

Personal Attributes

• Highly responsive, trustworthy, and collaborative.
• Demonstrates strong ownership, accountability, and stewardship.
• Customer‑centric mindset with a focus on outcomes and long‑term relationships.