포지션 소개
Job Description
Role Purpose
The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance
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Do
- Prepare timely and accurate MIS reports and dashboards as required by the stakeholders
Interact and work closely with management, internal stakeholders & clients to understand the business information needs
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Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)
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Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report
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Track and follow up with relevant stakeholder for timely updation and data management of parameters (key SLA metrics such as run-rate etc.)
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Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc.
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Ensure zero non-compliances on process audit on data security and compliance
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Support and adopt tools and systems for efficient MIS generation and reporting system
Continuous support to the manager in rolling out new techniques and initiatives to increase productivity
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Providing update to the manager on the progress of any new MIS initiatives
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Perform periodic maintenance and servicing of MIS system to improve operational efficiency
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Adopt new tools, technology solutions and develop capability through training to improve own productivity.
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Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis
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Deliver
No.
Performance Parameter
Measure
MIS Management and Reporting:
Quality of Analysis:
Zero errors in reports
Zero non-conformance on timelines with respect to the client/ stakeholder requirements
Stakeholder Management
Customised dashboards as per client and functional requirements
Zero escalations on data reporting
Zero non-conformance on security or compliance requirements
Team Management
Team attrition %, Employee satisfaction score
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복지 및 혜택
•교육비 지원
•의료보험
•스톡옵션
Wipro 소개
Quezon City
본사 위치