DevOps Lead

About Wipro

Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

Role Purpose

Lead the DevOps team to facilitate better coordination among operations, development, and testing functions by automating and streamlining integration and deployment processes.

Key Responsibilities

Technical Leadership

• Drive technical solution support to align the team on continuous integration (CI) and continuous deployment (CD) of technology in applications
• Design and define the overall DevOps architecture and framework for project/module delivery per client requirements
• Select DevOps tools and platforms aligned to customer requirements
• Create tool deployment models for validating, testing, and monitoring performance
• Define and manage IT infrastructure per supported software code requirements
• Manage and drive the DevOps pipeline across the entire application lifecycle from planning, coding, building, testing, staging, release, configuration, and monitoring
• Work with the team on coding and scripting to connect code elements with operating systems and production infrastructure with minimal disruption
• Ensure application configuration onboarding from planning through release
• Integrate security throughout the DevOps lifecycle to maintain data privacy and prevent cyber risks

Customer Support

• Provide timely support for internal and external customer escalations across multiple platforms
• Troubleshoot issues in DevOps tool implementation across projects/modules
• Perform root cause analysis of major incidents and critical issues
• Develop alternate solutions based on root cause analysis
• Follow escalation processes for complicated or unresolved issues
• Provide knowledge transfer and share best practices with the team

Team Management

• Forecast talent requirements and hire adequate resources
• Ensure 100% compliance with Wipro's onboarding and training standards
• Build an internal talent pool and support career progression
• Promote diversity in leadership positions
• Set goals, conduct timely performance reviews, and provide constructive feedback
• Lead engagement initiatives and track team satisfaction
• Recognize and appreciate employee contributions
• Challenge the team with enriching projects and initiatives

Performance Metrics

• 100% error-free onboarding and implementation
• Customer satisfaction (CSAT) scores
• Percentage of team trained on new skills
• Team attrition rate
• Employee satisfaction scores

Requirements

Experience: 5-8 years

Mandatory Skills: Azure DevOps Operations