Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description:

The Onsite & Dispatch Support team plays a key role in providing exceptional first-level support for client's diverse technical environment. While the primary focus is on digital-first support, occasional onsite presence at client locations worldwide is required. The team ensures quick resolutions to IT service issues, supporting both resident and dispatch technicians who manage incident tickets and offer in-person assistance.

R oles & responsibilities :

• Resident Technicians: 4 years of experience; expertise in AV systems, hardware support, and network troubleshooting.
• Work during local business hours of that specific location. Expertise on local language with English written and communication expertise
• Experience with troubleshooting and managing AV systems (Crestron, Extron, Teams Rooms).
• Strong communication skills, with a customer-focused approach to resolving issues.
• Ability to adapt to evolving environments, displaying flexibility and innovation in service delivery.
• Provide first-level onsite support for hardware, AV systems, device management, and basic networking.
• Act as the primary point of contact for onsite support, including issue registration, classification, and restoration of failed IT services.

Mandatory Skills:

• Expertise in AV systems (experience working with technologies such as Extron, Crestron, Fusion, managed teams room devices)
• Hardware support and
• Basic network troubleshooting.

Desired Skills:

• CompTIA A , CTS (Certified Technology Specialist)
• Azure Fundamentals, or equivalent
• OEM certifications,

O ur benefits:

• Regular All-hands Meetings
• Referral Program
• Comprehensive Learning Offerings
• Company pension plan
• Highly international, high-Performance culture
• Diversity is in our DNA
• Women network

Mandatory Skills: Desktop Support .

Experience: 1-3 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.