Job Description

Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

Role Purpose

Provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup, etc.) as well as managing its day-to-day operations.

Key Responsibilities

Architecture Planning and Design

• Provide support in architecture planning, migration, and installation for new projects
• Lead the structural and architectural design of platforms, middleware, databases, and backup solutions according to system requirements to ensure scalable and extensible solutions
• Conduct technology capacity planning by reviewing current and future requirements
• Utilize new features of underlying technologies to ensure smooth functioning of installed databases and applications
• Strategize and implement disaster recovery plans and backup and recovery procedures

Day-to-Day Operations Management

• Manage daily operations by troubleshooting issues, conducting root cause analysis, and developing fixes to prevent recurrence
• Plan and manage upgradations, migrations, maintenance, backup, installation, and configuration functions
• Review technical performance and implement improvements to enhance efficiency and reduce performance challenges
• Develop shift rosters to ensure uninterrupted tower operations
• Create and update standard operating procedures, data responsibility matrices, operations manuals, daily test plans, and data architecture guidance
• Provide weekly status reports to client leadership and internal stakeholders
• Leverage technology to develop Service Improvement Plans through automation and other initiatives

Team Management

• Forecast talent requirements based on business needs
• Hire and develop appropriate resources
• Ensure compliance with onboarding and training standards
• Build internal talent pools and support career progression
• Set goals, conduct performance reviews, and provide constructive feedback
• Lead engagement initiatives and track team satisfaction
• Drive recognition and appreciation programs

Performance Metrics

• SLA adherence and tower operations excellence
• Customer satisfaction and experience
• Timely delivery of new projects
• Risk identification and mitigation planning
• Avoidance of unauthorized changes and formal escalations

Required Qualifications

• 8-10 years of experience
• Mandatory skill: Network Implementation