Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description:

Responsibilities:

• Assisting in the Cash / Position Reconciliation of GSO Trading Accounts focusing mainly on prime brokerage, cleared derivatives and margin accounts.

• Performing checks to ensure account balances are in line with the broker/counterparty balances daily including the corresponding bookings to the general ledger.

• Tracking cash inflows/outflows for capital calls and distributions and reconciliation to Investor records.

• Assisting in the rollover & processing of Loan contracts & clearing of exceptions.

• Creating and maintaining process workflow documents and helping with other ad-hoc projects including performing Manual Reconciliations and reporting of daily cash activities.

• Posting of Monthly Fees & Interest entries to Geneva.

• Assisting Treasury and Finance teams with the investigations of cash breaks/exceptions.

• Working independently and as part of a team as per job requirements.

• Review of daily task of the team members and mentoring them

• Reviewing SOP's , KPI and Process improvement

• Suggesting best practice in Bankdebts space with using Geneva

• Managing Stakeholders feedback and keeping them apprise of daily progress

Desired Candidate Profile:

• Knowledge of accounting and finance.

• Understanding of Financial instruments like Syndicated / Private Bankdebts, Bonds and Futures.

• Should have extensive experience with working on Geneva and it's bankdebt module for cash and positions break resolution. Atleast 10 years experience.

• Hands on experience of using DUCO (Cash and Position Recon Tool) or any reconciliation system for managing Cash Recon process and keeping cash breaks at the minimum level.

• Strong Microsoft Office skills (MS Excel, MS PowerPoint and MS Word) with high proficiency in Microsoft Excel

• Highly motivated and the ability to effectively work as an individual contributor and possess strong analytical, problem solving, critical thinking and decision-making skills, multitask and deliver under tight deadlines

• The profile involves effective communication across Clients' facilities globally and hence possessing excellent interpersonal and communication skills in verbal and written English is a must

Do

• Support process by managing transactions as per required quality standards
  Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
• Update own availability in the RAVE system to ensure productivity of the process
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
• Follow standard processes and procedures to resolve all client queries
• Resolve client queries as per the SLAà ¢Ã,€Ã,™s defined in the contract
• Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
• Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
• Document and analyze call logs to spot most occurring trends to prevent future problems
• Maintain and update self-help documents for customers to speed up resolution time
• Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
• Ensure all product information and disclosures are given to clients before and after the call/email requests
• Avoids legal challenges by complying with service agreements
• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
  Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
• Assist clients with navigating around product menus and facilitate better understanding of product features
• Troubleshoot all client queries in a user-friendly, courteous and professional manner
• Maintain logs and records of all customer queries as per the standard procedures and guidelines
• Accurately process and record all incoming call and email using the designated tracking software
• Offer alternative solutions to clients (where appropriate) with the objective of retaining customersà ¢Ã,€Ã,™ and clientsà ¢Ã,€Ã,™ business
• Organize ideas and effectively communicate oral messages appropriate to listeners and situations
• Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  Undertake product trainings to stay current with product features, changes and updates
• Enroll in product specific and any other trainings per client requirements/recommendations
• Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
• Update job knowledge by participating in self learning opportunities and maintaining personal networks

Deliver
No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: Institutional_Finance_Buy_Side_Others .

Experience: 8-10 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.