ADMINISTRATOR L2

Job Description

Hours of operation:

• 24 X 7, including weekdays, nights, holidays and weekends.

Job summary

The System Administration Manager is responsible for management of all Nutanix Server infrastructure at ICICI bank’s Primary Hyderabad, Jaiput and Mumbai Data Centre. This includes managing Server Inductions, Server heath and its uptime, Server resource management, augmentation, troubleshoot whenever necessary, managing incidents and executing projects end to end along with managing 24x 7 operations. Detailed responsibilities are mentioned below:

• Job requirements

• Install, configure, maintain, troubleshoot, resolve software, hardware, configuration and operational problems across the Nutanix HCI products and technologies

• Experience in Nutanix Prism element, Prism central, VM Migration, High Availability, Distributed file system (DFS), Acropolis Dynamic scheduling (ADS).

• Deploy virtual machines, use of clones, snapshots, templates

• Experience in VM Migrations, Cross cluster live migration and Prism central

• Hands on Experience of Migration/Replication tools like Nutanix Move

• Good experience on upgrading firmware and BOIS of various physical hardware like HPE, Cisco, DELL, Lenovo and Fujitsu through LCM and AOS, NCC upgradation.

• Troubleshoot Cluster health, Redundancy factor, Networking & storage related issues

• Troubleshoot on Nutanix related issue

• VM templates, Snapshots, VSwitches, Bridges, LCM, AOS, Role based access control (RBAC)

• Up-gradation of AOS, Prism central, AHV, NCC and foundation on Nutanix environment

• Monitoring of VMs resource utilization using Prism central and Prism Element

• Knowledge on creation Bridges and adding Uplinks on AHV clusters

• Knowledge on hyper converged infrastructures: Nutanix NX series, Fujitsu & Lenovo series

• Knowledge on AHV upgradation using LCM, Single Click Upgrade

• Nutanix AOS license management

• Up-gradation of AHV and AOS version on Physical servers.

• Participate daily operational meeting/major incident call and weekly management call

• Knowledge on HPE, DELL, CISCO, FUJITSU hardware management

• Knowledge on Service Now Ticketing tool.

• Knowledge on VM storage policies, Affinity policies, Exporting a VM as an OVA file.

. Creating and running a Playbook.

. Knowledge of Data Protection in Prism element and Replication Factor.

Areas of responsibility

Triaging and resolution of tickets

Perform initial triage and assist in response for priority incident tickets (P3 tickets) along with its documentation and following the defined SLA and escalation procedures.

Deliver

No

Performance Parameter

Measure

100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
Client appreciation emails

Resolution of service Requests:

Track and assist in resolution of software/hardware/network service requests, ensuring they are accurately logged, processed, and completed within defined timelines as per established procedures.

SLA Monitoring

Track and monitor SLA timelines for entire lifecycle of priority incident tickets (P3 tickets). Escalate to higher levels for delays or potential SLA breaches.

Change request execution

Assist in creation of change requests basis types of incident tickets which are raised and resolved.