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SERVICE DESK EXECUTIVE

Wipro

SERVICE DESK EXECUTIVE

Wipro

Bangalore, India

·

On-site

·

Full-time

·

2w ago

Required Skills

ServiceNow

Unix

Design and Development Engineer

About Wipro

Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

Role Purpose

Design, develop, and troubleshoot solutions, designs, models, and simulations on various software platforms according to client and project requirements.

Key Responsibilities

Design and Development

  • Work on CAD and CAE software to develop appropriate models aligned with project plans and customer requirements
  • Test prototypes and designs, verifying boundary conditions including impact and stress analysis
  • Create prototypes according to engineering drawings and CAD models
  • Perform failure mode and effects analysis (FMEA) for new client requirements
  • Provide optimized solutions through virtual environment simulations
  • Ensure software is updated with latest features to maintain cost-effectiveness
  • Identify improvement opportunities and implement system enhancements
  • Follow industry standard operating procedures throughout the modeling and solution development process

Customer Support and Problem Solving

  • Resolve defects and integrate software components while addressing support tickets
  • Develop software verification plans and quality assurance procedures
  • Troubleshoot, debug, and upgrade existing systems with minimum latency and maximum efficiency
  • Deploy programs and evaluate user feedback to ensure customer satisfaction
  • Maintain compliance with project plans and industry standards

Reporting and Documentation

  • Prepare weekly and monthly status reports according to client requirements
  • Maintain comprehensive documentation of design changes and recommendations
  • Track project timesheets
  • Provide written knowledge transfer and project history documentation

Performance Metrics

  • Design and develop solutions with adherence to project schedule, 100% error-free implementation, and measured throughput
  • Quality and CSAT: On-time delivery, minimal corrections, first-time-right solutions, zero major post-production defects, 100% bi-directional traceability compliance, and completion of assigned skill-upgrade certifications
  • MIS and Reporting: 100% on-time report generation

Requirements

Mandatory Skills: Service Now, Unix

Experience: 5-8 years

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About Wipro

Wipro

A technology services and consulting company focused on building solutions that address clients' digital transformation needs.

10,001+

Employees

Bengaluru

Headquarters

$8.5B

Valuation

Reviews

3.4

4 reviews

Work Life Balance

1.5

Compensation

2.0

Culture

1.5

Career

2.0

Management

1.5

15%

Recommend to a Friend

Pros

Good for resume/brand name

Broad technical experience

Exposure to multiple tech stacks

Cons

Poor management quality

Low compensation

Toxic work environment

Salary Ranges

41,395 data points

Mid/L4

Mid/L4 · Analyst - Business Process L2

1 reports

$128,283

total / year

Base

$111,550

Stock

-

Bonus

-

$128,283

$128,283

Interview Experience

5 interviews

Difficulty

2.0

/ 5

Duration

14-28 weeks

Offer Rate

40%

Experience

Positive 100%

Neutral 0%

Negative 0%

Interview Process

1

Application Review

2

Online Assessment/Aptitude Test

3

Technical Interview

4

HR Interview

5

Offer

Common Questions

Coding/Algorithm

Technical Knowledge

Behavioral/STAR

Past Experience

Culture Fit