Job Description:

Job Description:

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project, your role as an Travel&Expenses Helpesk Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.

The skills & experience you need:

• Fluency in English and Dutch;
  • At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk;
  • Very good analytical and problem-solving skills;
  • Numerical competencies;
  • Customer-oriented;
  • Ability to adhere to TAT and timelines;
  • Attention to detail;
  • Active listening combined with excellent written and verbal communication competences;
  • Knowledge of T&E (Travel & Expense) or Finance domains.

What you'll be doing:

• T&E Helpdesk Officer main attribution is to offer effective customer assistance (client users and suppliers) concerning its requirements to solve problems;
  • Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;
  • Ensures that the phone/chat line is open at the beginning of the work program;
  • Answer Customer calls/emails/chats and providing guidance regarding the business travels and expenses;
  • Acts as single point of contact for the customer and communicates relevant information to ensure the customer's satisfaction;
  • Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;
  • Ensures a structured and high-quality communication related to the open cases;
  • Creates tickets to the IT support team whenever necessary.

Benefits for working with us:- The chance to work for Top Employer 2024!

• Competitive salary with attractive set of social benefits:
  -Private Pension Plan;

-Monthly Benefit budget;

-Medical insurance;

-Life insurance;

• Christmas bonus;
• Childbirth allowance;
• Relocation package for candidates willing to relocate;
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
• Personal development in a multinational working environment through nice extracurricular activities with the team;
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
• Extra annual leave days depending on tenure within Wipro;
• BOOKSTER opportunities;
• Nice designed and central business office;
• Fruits, coffee and tea on the house massage at the office;
• Winner Circle Points (WCP)& Long service award(LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
• Employee Assistance program;
• Employee Referral Program with attractive incentive schemes
• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.