Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description:

Role Purpose:

The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters

Key Responsibilities:

• Collaborate with clients to understand business challenges, technical requirements, and desired outcomes.
• Lead discovery workshops and requirements gathering sessions
• Design comprehensive Service Now solutions that align with business requirements
• Partner closely with sales teams to shape winning strategies and build compelling business case
• Develop solution and response , standard vs non-standard approach, aligned to sales strategy. Work jointly with bid team and other interdependent Service Lines.
• Draft, manage, and respond to RFPs/RFIs, and prepare proposals, Statements of Work (SOWs), and resource plans
• Deliver product demonstrations, proof-of-concept solutions, and tailored presentations
• Drive AI-enabled workflows and automation solutions to maximize client ROI
• Involved from Deal qualification to contract signature, Sales to delivery handover
• Good understanding of competitor landscape, providing insight into sales plan on how to beat competition
• Reviews and provides inputs to contract schedules, SoW and other contract documents
• Showcase breadth of knowledge across multiple workflows on Service Now platform.
• Develop strong relationships with technical and business leaders at the customer site to position Service Now in their digital transformation vision.
• Analyzes and translates business information and technical requirements into an architectural blueprint to achieve complex business objectives.
• Engages with the customer's Enterprise Architects to position Service Now as the digital transformation platform, integrated with the customer's core applications.
• Supports the delivery by scoping and estimating the change orders in existing engagements.

Experience and Qualification:

• Must possess deep Service Now experience and be considered as a subject matter expert. Skilled and experienced in solutioning atleast one of the workflows
• CRM workflows , Employee workflows, Finance and Supply Chain workflows and creator workflow solutions on the NOW platform.
• Overall experience of 7-8 years with min 2-3 years of prior Service Now pre-sales experience (which includes building RFP/RFI response/solution, working on commercials etc.)
• Executive presence: ability to engage clients at various levels (including C-Level) to build strong and long-lasting relationships.
• Should possess a strong commercial and business acumen.
• Multi-regional or multi-organization experience is a key success factor, with demonstrated capacity to operate and thrive in a multi-cultural environment.
• Excellent time management and critical thinking skills
• Excellent Presentation and facilitation skills
• Outstanding communication (written and oral), collaboration, flexible, results oriented, interpersonal and leadership skills.
• Should be able to work with and manage multiple stakeholders - internal and external.

Preferred :

• Qualification: Bachelor's degree in business, computer science, Information Technology or related field. While not mandatory.
• Good understanding of applications like SAP, Oracle, Workday etc that interface with Service Now
• Service Now certifications (e.g., CSA, Implementation Specialist, Technical Architect) highly preferred.
• Previous experience as a Service Now Delivery Architect / Business Analyst

Deliver No.

Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation

Mandatory Skills: Service Now Creator .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.