Job Description

Role Purpose

Provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup, etc.) as well as managing its day-to-day operations.

Architecture Planning & Design

• Provide support in architecture planning, migration, and installation for new projects in own tower (platform/database/middleware/backup)
• Lead the structural and architectural design of a platform, middleware, database, backup, etc. according to various system requirements to ensure a highly scalable and extensible solution
• Conduct technology capacity planning by reviewing current and future requirements
• Utilize and leverage new features of all underlying technologies to ensure smooth functioning of installed databases, applications, and platforms
• Strategize and implement disaster recovery plans and create backup and recovery plans

Day-to-Day Operations Management

• Manage day-to-day operations by troubleshooting issues, conducting root cause analysis (RCA), and developing fixes to prevent similar issues
• Plan for and manage upgrades, migrations, maintenance, backup, installation, and configuration functions
• Review technical performance of own tower and implement ways to improve efficiency, fine-tune performance, and reduce performance challenges
• Develop shift rosters for the team to ensure no disruption in the tower
• Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, and data architecture guidance
• Provide weekly status reports to client leadership and internal stakeholders on database activities including progress, updates, status, and next steps
• Leverage technology to develop Service Improvement Plans (SIP) through automation and other initiatives for higher efficiency

Team Management

• Forecast talent requirements based on current and future business needs
• Hire adequate and qualified resources for the team
• Train direct reports to make sound recruitment and selection decisions
• Ensure 100% compliance to Wipro's standards of onboarding and training to enhance team capability and effectiveness
• Build an internal talent pool of high-potential employees and ensure their career progression
• Promote diversity in leadership positions
• Set goals for direct reports, conduct timely performance reviews and appraisals, and provide constructive feedback
• Lead and drive engagement initiatives for the team
• Track team satisfaction scores and identify initiatives to build engagement
• Challenge the team with larger and enriching projects and initiatives
• Exercise employee recognition and appreciation

Performance Metrics

• Tower operations: SLA adherence, knowledge management, CSAT/customer experience, identification of risk issues and mitigation plans
• New projects: Timely delivery, avoidance of unauthorized changes, no formal escalations

Required Qualifications

• Mandatory Skills: VMware VDI
• Experience: 5-8 years