Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description:

Role Purpose:

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

Second Level Pharmacy RNÃ,Â(Registered Nurse)

• Monday â€Â" Friday, Hours range from 7am-5:30pm CST.
• This is a non-exempt position.
• Level 2 staff work on some Wipro holidays, based on volume needs.
• Job description: Responsible for working with healthcare professionals to review drug authorization requests.Ã,Â
• Review decisions are based on MHD policy and professional nursing judgment and experience.
• Work in multiple systems to identify information pertinent to accurately perform drug prior authorization reviews.
• This position will assist with providing education and acts as a team lead to call center staff.
• Must understand algorithms and clinical rules associated with the medication under review in order to make a final decision regarding pre-certification of a medication.Ã,Â
• Perform reviews for incoming drug prior authorization requests via fax and some telephone.
• Experience: Registered Nurse with an Active Missouri Nursing LicenseÃ,Â
• Bachelor’s degree in Nursing with a least one year of professional nursing experienceÃ, or;
• Graduate of school of nursing with at least two years of professional nursing experience
• Varied nursing background and experience (hospital, physician’s office, outpatient facility, URÃ, etc)
• Computer Skills and Utilization Review experience, desired.
• Candidate must have excellent written and verbal communication skills.
• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
  Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
• Assist clients with navigating around product menus and facilitate better understanding of product features
• Troubleshoot all client queries in a user-friendly, courteous and professional manner
• Maintain logs and records of all customer queries as per the standard procedures and guidelines
• Accurately process and record all incoming call and email using the designated tracking software
• Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
• Organize ideas and effectively communicate oral messages appropriate to listeners and situations
• Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  Undertake product trainings to stay current with product features, changes and updates
• Enroll in product specific and any other trainings per client requirements/recommendations
• Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
• Update job knowledge by participating in self learning opportunities and maintaining personal networks

Deliver
No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

The expected compensation for this role ranges from $32 to $34 per hour

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

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