Customer support Engineer L2/L3 - OSP L2

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Be responsible for the local first-line maintenance of the system with Client’s R&D remote second-line support.

1.Deliver Project contents:

• Software installation, configuration, integration, and self-testing

• Do System Acceptance Test and User Acceptance Test with customer

• Carry out the official launch of the function

• Provide daily observation results and overall observation reports

• Provide training to customers on how to use system function

• 2.Maintenance work contents：

• Customers Service of consulting and troubleshooting

• Edit the Basic Scripts code under R&D’s instruction

• Be familiar with Excel, especially, pivot tables and functions (such as Vlookup) is a plus

• System troubleshooting in time: After received notification from TWM admin, we need to reply by phone within 2 hours and solve the initial problem. Further, on site to handle the situation within 4 hours and provide 7x 24-hour emergency troubleshooting.

• Work location will be dependent on the customer needs

• Nan Kang, Ban Qiao, Nei Hu,San Chung,Ai Guo East Road or Xin YiRoad