Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

SAP HANA Cloud Integration Location: Chennai/Bangalore Roles and Responsibilities:

• Support and development of existing and new integration points for Success Factors project
• Define strategy for future integration solutions
• Work closely with stakeholders and technical team to translate business requirements into technical solutions and complete the configurations or integrations with Success Factors
• Provide support and streamline of data consolidation processes
• Understand the technical architecture and build the integrations with the mapping fields end to end

The Ideal Candidate:

• Candidates should have

• 4 -6 years of experience in SAP Cloud Platform Integration(CPI) and Integration Center

• Strong technical expertise in SAP CPI and Integration Center with Success Factors with at least 2 years' experience in using Success Factors API including Compound Employee

• Employee Central(EC) and building custom interfaces

• Experience working in a multi-location organisation is preferred.

• Experience with full lifecycle implementation and complex integrations with SAP and non-SAP systems

• Hands on experience in building end to end integration with custom iflows

• Strong expertise with Groovy scripts and XSLT

• Able to implement and maintain custom solution independently

• Good working knowledge with protocols like SOAP, IDOC, SFTP, REST, SMTP, ODATA, OAuth, mTLS, etc

• Excellent analytical and problem solving skills

• Project Management experience is desirable

• Knowledge of System Development Life Cycle is desirable

• Do

• Ensure timely response of all the tickets raised by the client end user

  • Service requests solutioning by maintaining quality parameters
  • Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
  • Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
  • Provide an acceptance and immediate resolution to the high priority tickets/ service
  • Installing and configuring software/ hardware requirements based on service requests
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements and requests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
  • Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
  • Coordinate with on-site team for complex problem resolution and ensure timely client servicing
  • Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Deliver
No Performance Parameter Measure 1. 100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
Client appreciation emails

Mandatory Skills: SAP HANA Cloud Integration .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.