ServiceNow Senior Technical Architect

Job Description

Role Summary

The Service Now Senior Architect is responsible for defining, governing, and delivering scalable, secure, and best-practice Service Now solutions across the enterprise. This role serves as the design authority for the platform and ensures long-term platform health, upgrade readiness, and alignment with business goals.

Key Responsibilities

• Define end-to-end Service Now solution architecture aligned with enterprise standards
• Act as design authority for platform customizations, integrations, and enhancements
• Ensure adherence to Service Now best practices, licensing, and upgrade-safe design
• Own and maintain the Service Now technical roadmap
• Establish and enforce development, integration, UI, and data standards
• Review and approve technical designs, plugin enablement, and release content
• Conduct platform health checks covering performance, security, and scalability
• Provide architectural guidance and hands-on support for complex implementations
• Mentor senior developers and guide Service Now delivery teams
• Act as a trusted advisor to leadership and governance forums

Required Skills & Experience

• 10+ years of IT experience with 7+ years on Service Now
• Strong experience delivering enterprise-scale Service Now implementations
• Deep expertise in ITSM (mandatory)
• Experience in one or more additional modules (CSM, HRSD, ITOM, Custom Apps)
• Strong hands-on knowledge of scripting, Flow Designer, and Integration Hub
• Experience with REST/SOAP integrations, MID Server, CMDB, and CSDM

Certifications (Preferred)

• Service Now Certified System Administrator (CSA)
• Service Now Certified Implementation Specialist – ITSM
• Service Now Certified Technical Architect / Master Architect

Role Note

This is a hands-on technical leadership role. The Senior Architect is expected to engage deeply with the platform when required and provide strong architectural governance across Service Now implementations.