Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description:

Role Purpose:

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction

Position: IT Helpdesk (Field) Infrastructure & Ops Eng (Voice, Telecom, Network, Change Management, Field Technician)

Location: 100 Front St, Worcester, MA 01608

Position Summary

Coordinate communications between software/hardware vendors and end users to resolve desktop technical issues. Document and assess IT Desktop Configurations as they relate to company polices. Perform regularly required maintenance of desktop applications

and hardware systems as required.

Position Responsibilities

Deploy PC's and all peripherals as requested.

Test connectivity and functionality of installed devices

Provide timely and accurate support to the all desktop users

Trouble shoot and resolve user issues

Escalate issues as needed

Request Assistance from other IT Departments as needed

Assist other IT Departments as requested

Gather end user requirements

Gather and compile information from vendors, business owners, and / or other IT staff, as assigned.

Follow Established policies, procedures, and documentation guidelines

Performs other duties as required.

Develop and maintain security procedures.

Complies with health and safety requirements and with regulatory agencies such as DPH, etc.

Complies with established departmental policies, procedures, and objectives.

Performs other similar and related duties as required or directed.

Regular, reliable and predicable attendance is required.

Position Qualifications

2 - 5 years of experience supporting enterprise solutions. Management Information Systems, or other related field, or equivalent professional experience. CompTIA A Certification preferredd. Demonstrated Implementation Skills . Microsoft Certified Professional (or higher) desired. Familiarity with web-based and client/server application concepts. Excellent Written and Oral Communication Skills.

Mandatory Skills: Desktop Support .

Experience: 3-5 Years .

The expected compensation for this role ranges from $45,000 to $121,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.