Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description Key Responsibilities:

• Perform advanced trouble shooting of Storage failures
• L3 level support.
• Handle escalations from L2 incident Management team.
• Coordination on Problem analysis and providing RCA.
• Plan, execute and report Availability, Performance & Capacity management of storage and services.
• Coordination with vendor / Service provider for problem resolution.
• Change Impact analysis and Change coordination.
• Resolving Storage incidents and problems.
• Storage Patch management.
• Plan and execute DR requirements for the tower and coordinate the same at project and program level requirements.

Short Description:

• Troubleshoot hardware and provide hands and feet support.
• Meet reporting requirements and represent the tower in customer, project, program meeting and audits as required.
• Lead the tower for technical operations, Operations standardization, and documentation review.
• Manage, maintain & update the Knowledge management database for the tower.
• Coordinate with customers in creation of SOP's, Templates, policies, etc. And make sure they are implemented and effective.
• Making sure that all the resources meet the required security standards, policy and operations standards, quality guidelines and procedure and process are always followed.
• Conduct audits on incident ticket and service requests and recommend improvements.
• Analysis all the incident, service tickets and initiate for Service improvement and Lean programs.

Qualification & Skills:

• Minimum 5 years of experience in handling Storage administration.
• Expert Knowledge in DELL EMC Power Max/Powerstore, Unity and Net App, Hitachi, IBM Storage, Native commands of SAN and NAS devices. Vendor Management proactive troubleshooting and storage version upgrades.
• Operating system and Cluster setup knowledge on storage array and Performance analysis and tuning.
• Expert skills in Performance, Availability and Capacity Management of Servers and Storage systems.
• Able to handle and troubleshoot hardware issues on EMC Storage devices and Net App storage arrays.
• Expert knowledge in Net App storage management, DELL EMC, Cisco and Brocade switches.
• Should have a very good understanding of ITIL process. Preferably ITIL foundation certified.
• Excellent verbal and written communication, good customer handling skills and working experience in working with Virtual customers & Teams.
• Consistent regular interaction with both internal and external customers as well as account managers and management.

W hat we offer:

• Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc.
• via My Benefit cafeteria)
• Premium medical services for employees and family members (Luxmed)
• Life & Disability Insurance for employees and family members (Generali) and profitable Voluntary Pension Fund
• Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
• Integration and cultural events for employees
• Reward and recognition programs for high performers
• Employee Referral bonuses
• Relocation assistance: accommodation, travel, and other covered expenses
• Friendly and inclusive company culture

Equal Opportunity Employer:

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

Internal Reporting and Whistleblower Protection:

Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office

Mandatory Skills: Netapp Storage .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.