Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Kong Developer

• Design, develop, and manage services, routes, and plugins within Kong Gateway
• Familiarity with API lifecycle stages(design, publish, monitor, retire) and governance practices
• Develop custom Kong plugins using Lua, including pre-function and post-function logic
• Deep understanding of the A_P_I_ G_a_t_e_w_a_y's_ r_o_l_e _in API-led architecture and overall microservices landscape
• Strong understanding of REST,gRPC,GraphQL, and **OpenAPI (Swagger) **specifications.
• Knowledge of API versioning,rate limiting, and **throttling **strategies.
• Deep knowledge of OAuth 2.0,OIDC,JWT, API key mechanisms.
• Work with observability and monitoring tools like Dynatrace to ensure system reliability and performance
• Ensure test coverage and support automation of API tests
• Utilize tools like Postman, SOAPUI, and Insomnia for API testing and validation
• Use **decK (Declarative Configuration for Kong)**for API Gateway configuration and deployment
• Experience with CI/CD pipelines for automating deployment of API Gateway configurations (GitHub Actions, GitLab CI, Jenkins, AzureDevOps etc.).
• Experience or exposure to service mesh technologies is a plus
• Familiarity with cloud platforms, Kubernetes, container orchestration, and **cloud networking **is highly desirable
• Strong problem-solving and debugging skills
• Excellent communication and teamwork capabilities
• Ability to work independently and manage time effectively in a remote setting
• Ability to collaborate with architects, backend/frontend developers, and security teams
• Collaborate effectively in a remote, globally distributed team, working in an **onsite-offshore model ** Documentation: Experience writing or maintaining API documentation, ideally using tools like Swagger UI, Redoc, or Postman Collections.
• Agile Development Experience:

OFFICIAL

• Comfort working in Scrum or Kanban teams.
• Familiarity with story estimation, sprint planning, and retrospectives.
• Work with collaboration and monitoring tools such as Jira, Confluence, Splunk, and **Dynatrace **
• Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
• If unable to resolve the issues, timely escalate the issues to TA & SES
• Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
• Troubleshoot all client queries in a user-friendly, courteous and professional manner
• Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
• Organize ideas and effectively communicate oral messages appropriate to listeners and situations
• Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s

Deliver
No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance

Mandatory Skills: API Management & Integration using Kong .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.