Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description Role Purpose:

We are seeking an experienced Team Leader with a strong background in banking operations. The ideal candidate has handled UK or US financial accounts and possesses solid knowledge of banking processes, bucket flows, and regulatory guidelines.

Qualifications:

• Bachelor's Degree / College Graduate
• 1-2 years of contact center experience in financial accounts (banking preferred)
• Minimum 2 years of experience in financial/banking operations and team management
• Experience handling UK or US financial/banking accounts

Key Responsibilities:

• Manage and lead a team handling financial/banking accounts
• Monitor KPIs, productivity, and quality metrics
• Analyze collections data and reports to drive performance
• Ensure compliance with banking laws, guidelines, and internal processes
• Handle escalations and maintain high customer service standards
• Coach and mentor team members to achieve targets

Required Skills:

• Strong knowledge of banking domain, processes, and bucket flows
• Experience in collections team management
• Understanding of banking terminologies, regulations, and compliance
• Excellent verbal and written communication skills
• Customer-centric and detail-oriented
• Goal-oriented and performance-driven
• Proficient in MS Office and internet applications
• Courteous, dependable, and professional

Deliver
No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: Mortgage(Originations) .

Experience: 1-3 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.