Healthcare Representative

Job Description

Experience:

• At least High School graduate or completed 2 years in college

• Preferably with minimum of 6 months experience in the call center/ BPO

• Applicants with no call center experience may still be considered based on skills required for the job.

• Should have an experience on voice accounts; but those with non-voice experience can still apply if they have excellent communication skills.

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Excellent communication and teamwork skills required.

Strong interpersonal skills – ability to inspire teamwork at all levels.

Ability to identify member/customer concerns & provide realtime problem-solving interventions.

Provide creative, “outside the box” solutions.

Ability to multitask - documenting the interaction while on the call with the member/customer.

Can render overtime work when needed.

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