Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description:

🚨 Estamos contratando! 🚨
📍 Local: Curitiba - modelo híbrido
📌

Posição: Quality Manager (Espanhol Nativo ou Fluente)
💼 Experiência: 4 a 6 anos em processos BPO (preferencialmente com pesquisa desktop)

Responsabilidades principais:

✔ Garantir a governança de qualidade ponta a ponta para processos non-voice
✔ Monitorar métricas de qualidade, realizar análises de causa raiz e planos de ação
✔ Ser ponto focal de qualidade para stakeholders do cliente
✔ Preparar relatórios, dashboards e apresentações para revisões internas e externas
✔ Liderar, treinar e desenvolver analistas de qualidade
✔ Conduzir auditorias, calibrações e verificações de conformidade
✔ Implementar iniciativas de melhoria contínua

O que buscamos:

✅ Espanhol nativo ou fluente
✅ Experiência comprovada em gestão de qualidade em operações BPO non-voice
✅ Forte conhecimento em processos baseados em pesquisa desktop
✅ Habilidade para liderar equipes e gerenciar interações com clientes
✅ Excelentes habilidades analíticas e comunicação escrita
✅ Organização, atenção aos detalhes e proatividade
✅ Conhecimento avançado em Microsoft Office e ferramentas de pesquisa online

📩 Interessados? Envie seu currículo ou entre em contato comigo para mais detalhes!
#Vagas #Curitiba #Quality Manager #Carreira #Oportunidade #BPO #Híbrido #Espanhol

• Effective Team Management
• Resourcing
• Hire adequate and right resources for the team
• Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
  • Build an internal talent pool and ensure their career progression within the organization
  • Manage team attrition
  • Drive diversity in leadership positions
• Performance Management
  Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
  • Ensure that the Performance Nxt is followed for the entire team
• Employee Satisfaction and Engagement
  Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team

Mandatory Skills: Customer Service(Product&Service) .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.