Change Management Professional

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

Responsibilities

• Ensure each change is recorded and approved before implementation
• Categorize changes and approve according to defined process (Standard, Normal, Expedited, Emergency)
• Convene and chair Change Advisory Board (CAB) meetings and circulate meeting minutes
• Prevent unauthorized changes that may impact production systems
• Conduct periodic audits per Wipro and customer processes, closing audit gaps within agreed timelines
• Report change KPIs to management and maintain effective change communication
• Ensure change implementation follows the implementation plan with no manual errors through 4-eye review process
• Assign risk ratings to each change and follow Wipro and customer processes for high-risk/high-impact changes
• Conduct post-implementation reviews and validate change status against defined success criteria
• Drive service improvements to enhance overall process maturity

Required Qualifications

• 3-5 years of ITSM experience with focus on Incident Management
• 8-10 years of ITSM experience in Change and related processes
• ITIL V3/2011 Foundation or Intermediate certification
• Ability to collaborate with multiple technical teams, engage with customers, and coordinate with vendors
• Effective communication skills