Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role**:The Staff, Product Manager ITOM | ITAM** will play a pivotal role in the Service Management organization, focusing on the strategic development and evolution of IT Operations Management (ITOM) and IT Asset Management (ITAM) solutions on the Service Now platform. This position will be based in Hyderabad and will report into the Enterprise Service Management (ESM) office. As a core member of the ESM Product Management team, the Staff Product Manager will partner closely with business stakeholders, platform engineers, and service delivery managers to shape and deliver product roadmaps aligned with business needs and enterprise strategy.

This role will focus on optimizing the IT Operations Management (ITOM) and IT Asset Management (ITAM) capabilities within the Service Now platform. The ideal candidate will bring deep expertise in product management within the Service Now ecosystem, with specific experience in ITOM and ITAM modules, and a strong grasp of service management best practices. This role demands a strategic thinker with a hands-on approach to demand shaping, roadmap execution, and platform alignment.

Your Role Accountabilities:

PRODUCT STRATEGY & VISION

• Lead the strategy and vision for the Service Now ITOM and ITAM domains, ensuring alignment with enterprise service management goals and business needs.

• Develop multi-year roadmaps for product capabilities, prioritizing initiatives based on value delivery, feasibility, and platform standards.

• Evaluate market trends, vendor roadmaps (Service Now), and stakeholder feedback to identify future opportunities for growth and improvement.

• Serve as a subject matter expert for ITOM/ITAM capabilities within the broader enterprise product portfolio.

STAKEHOLDER ENGAGEMENT

• Collaborate with service owners and business stakeholders to understand pain points, validate priorities, and align product and business roadmaps.

• Build strong relationships with business units, service teams, and IT stakeholders to drive a collaborative, iterative approach to product development that ensures stakeholder buy-in and customer satisfaction.

• Champion the capabilities of ITOM and ITAM within the stakeholder community and drive best practices within Service Now.

• Facilitate workshops, training, and documentation to educate stakeholders on ITOM and ITAM guidelines, policies, and governance practices.

DELIVERY & EXECUTION

• Translate product strategies into prioritized backlogs in collaboration with service delivery, process management, and platform teams.

• Participate in sprint planning and Agile ceremonies to ensure timely and high-quality delivery of product features and enhancements.

• Identify and resolve delivery impediments, working across teams to remove blockers and streamline execution.

• Maintain product documentation, release notes, and configuration standards to support audit readiness and ongoing maintenance.

PLATFORM ALIGNMENT & OPERATIONAL EXCELLENCE

• Ensure ITOM and ITAM products are developed and maintained in compliance with Service Now platform standards and enterprise architecture.

• Partner with Platform Engineering to manage technical debt, maintain system integrity, and support sustainable delivery.

• Foster a culture of operational excellence by driving process improvements, automation opportunities, and platform efficiencies.

• Track delivery metrics and KPIs to assess product performance and inform continuous improvement.

Qualifications & Experiences:

• 7+ years of experience in product management, with at least 3 years in managing Service Now-based solutions, preferably in ITOM and ITAM domains.

• Proven track record of delivering enterprise-scale platform solutions in a complex, matrixed organization.

• Strong understanding of IT service management principles, particularly ITIL, and the Service Now platform capabilities.

• Demonstrated ability to drive stakeholder consensus, manage competing priorities, and deliver value through agile methodologies.

• Experience in demand management, backlog grooming, sprint planning, and agile product development lifecycle.

• Excellent communication and interpersonal skills, with the ability to translate complex technical requirements into business language.

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related discipline (MBA or advanced technical degree preferred).

Not Required but Preferred Experience:

• Service Now certifications in ITOM, ITAM, or Certified System Administrator.

• Product management certification (e.g., CSPO, Pragmatic Institute).

• ITIL v4 Foundation or higher-level certification (Managing Professional or Strategic Leader).

• Experience working in global enterprises or highly regulated environments.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.