Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role:

The Director – Platform Engineering – Service Now will lead the strategic development, support, and evolution of the Service Now platform across the enterprise. Based in Hyderabad and reporting to the VP, Service Management Engineering, this role will oversee multiple development squads, the Scrum Master managing delivery, and the Service Now Platform Support and Administration team.

This role is responsible for the full lifecycle of platform engineering—from architecture and integration to security, compliance, and continuous delivery. The Director will work closely with Product Management, Business Analysis, Testing & Assurance, Operations, and Platform Architecture teams to ensure that platform capabilities align with business needs, technical standards, and strategic roadmaps. The role also includes direct engagement with vendors to stay ahead of platform innovations.

Your Role Accountabilities:

Leadership & Strategy

• Lead and mentor cross-functional teams including developers, administrators, and scrum master to deliver high-quality Service Now solutions.
• Define and execute the strategic vision for platform engineering, ensuring alignment with enterprise architecture and business goals.
• Foster a culture of innovation, accountability, and continuous improvement across engineering and support functions.
• Oversee and manage one Scrum Master and 3-4 Development Leads (each of whom has their own teams of 4-5 developers)

Platform Development & Integration

• Oversee the design, development, and implementation of Service Now solutions, including custom applications, workflows, and integrations with enterprise systems.
• Ensure platform architecture is scalable, secure, and aligned with Service Now best practices and enterprise standards.
• Collaborate with Platform Architecture to evolve the platform in line with the broader technology roadmap.
• Utilize data-driven insights to guide decision-making processes and enhance operational efficiencies.
• Oversee the analysis of project outcomes and the development of process improvements based on analytical findings.
• Champion the use of advanced analytics and data modeling tools to optimize performance and predict future challenges.
• Ensure quality across all engineering processes and outputs.

Platform Operations & Compliance

• Ensure the platform is maintained and supported in accordance with ITIL processes (Access, Incident, Change, Problem Management).
• Oversee regular upgrades, patches, and administrative tasks to maintain platform health and compatibility.
• Implement security controls, conduct vulnerability assessments, and ensure compliance with regulatory and internal standards.

Agile Delivery & DevOps

• Guide the Scrum Master and development squads in agile delivery practices, ensuring timely and quality releases.
• Establish and maintain CI/CD pipelines to enable automated build, testing, and deployment of Service Now solutions.
• Promote DevOps practices to enhance delivery velocity and platform reliability.

Stakeholder Engagement & Vendor Management

• Collaborate with Product Management to translate business needs into technical solutions and user stories.
• Work with Business Analysts and QA teams to ensure development meets requirements and quality standards.
• Coordinate with Operations to manage platform changes and resolve issues.
• Engage with external vendors to stay informed about new Service Now features and capabilities.

Qualifications & Experiences

• 10+ years of experience in enterprise software engineering, with at least 5 years in a leadership role overseeing Service Now development and support teams.
• Deep expertise in Service Now architecture, development, and administration, including experience with ITSM, ITOM, HRSD, and custom applications.
• Demonstrated ability in leading large-scale IT projects and initiatives, driving innovation and strategic deployments in a global enterprise setting.
• Strong technical proficiency in platform architecture, integrations, and IT service management practices.
• Proven leadership skills with the ability to manage, inspire, and grow large technical teams.
• Bachelor’s or master’s degree in Computer Science, Information Technology, Engineering, or a related field.

Not Required but Preferred Experience:

• Certifications specific to Service Now architecture and administration.
• Experience with implementing ITIL processes within a Service Now environment.
• Proven track record of successful vendor management and stakeholder engagement in a technology-driven business environment.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.