Position Summary...

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

What you'll do...

Job Summary

The Sr. Analyst - Video Specialist – Claims Services is responsible for coordinating the retrieval, quality review, and upload of incident and claim-related video evidence into the Walmart Evidence Repository (WER). The role ensures evidence readiness, operational rigor, compliance with governance standards, and supports modernization efforts through structured feedback on AI-assisted video review outputs to enhance claims decision-making.

About the Team

The Claims Center of Excellence (CoE) team supports Walmart Claims Services by managing video evidence operations, ensuring compliance with evidence handling standards, reducing spoliation risk, and driving continuous improvement across video workflows. The team partners closely with Claims Operations, Product, and Technology to enable efficient, audit-ready, and high-quality claims processing.

What You’ll Do

• Retrieve, review, and upload incident and claim video evidence into WER in line with defined SOPs and SLAs.
• Perform quality checks to ensure completeness, relevance, and usability of video evidence while monitoring for gaps and initiating timely follow-ups.
• Act as first point of escalation for stakeholders and lead resolution of evidence-related issues, including re-requests and exceptions.
• Review AI-generated video analysis outputs and provide structured feedback to improve automation accuracy and reliability.
• Track volumes, aging, and exceptions; support reporting, audit readiness, and continuous process improvements.

What You’ll Bring

• Minimum of Bachelor’s degree from a recognized university.
• 5–7 years of experience in claims support, document processing, back-office operations, or similar transactional environments.
• Strong understanding of quality control, compliance standards, and SLA-driven operational processes.
• Experience working in global, cross-functional environments with the ability to manage stakeholder escalations.
• Exposure to AI-assisted tools, video review workflows, or evidence management systems preferred.

About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

• We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
• Walmart’s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our Bangalore office for daily work, with the flexibility for associates to manage their personal lives.

Benefits:

• Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Belonging

• We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.
• At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Equal Opportunity Employer

• Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications:Bachelor's degree in Business Management, Logistics, Computer Science, or related field OR 2 years' experience in operations, retail, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart

Primary Location...

4,5,6, 7 Floor, Building 10, Sez, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India