About Us

Help us enable everyone on the planet to gain access to the global economy by being the best way to pay and be paid.

Size: 10000+ employees
Industry: Technology, Fintech, Engineering, Information Technology

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Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description

We are seeking a highly skilled Analyst to join our Service Level Management Team. In this pivotal role, you will lead efforts to assess, monitor, and enhance service level agreements (SLAs), ensuring the highest standards of reporting and service delivery. The ideal candidate will bring a strong background in technology-driven environments, with proficiency in dashboard creation and automation.

Key Responsibilities:

• Architect and build data assets, reporting tools, and dashboards utilizing Visa’s big data capabilities
• Provide automated or streamlined solutions for data and reporting for service level management needs.
• Collaborate with Technology, Product, and Account Management teams to produce monthly Service Level reports and present results in monthly business reviews.
• Use experience, expertise, and data analysis to collaborate with team members and stakeholders in the identification of corrective action to increase efficiency, improve performance and meet or exceed targets.
• Create, prepare and deliver detailed product/SLA level reporting, presenting actionable insights to both technical and non-technical stakeholders.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

• Strong analytical ability with proven proficiency in synthesizing data into meaningful and digestible data points and actions
• Proven expertise building interactive dashboards with enterprise Business Intelligence tools such as Tableau, Power BI, or Grafana
• Experience visualizing data and creating dashboards within Tableau with the ability to turn static data into dynamic, insight-rich dashboards and reports
• Familiarity with CRM tools such Microsoft Dynamics and Service Now are good to have
• Demonstrated ability to communicate clearly and persuasively (verbal and written) ideas, issues, and recommendations.
• Experience managing multiple projects and priorities with strong attention to detail and accuracy.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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Client-provided location(s): Bogota, Colombia

Job ID: f25f59b9-d10d-44e9-847a-b0042e2b610b

Employment Type: OTHER

Posted: 2026-01-23T15:37:38
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Perks and Benefits

Health and Wellness

• Long-Term Disability
• HSA With Employer Contribution
• On-Site Gym
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability
• Health Reimbursement Account
• Mental Health Benefits
• Virtual Fitness Classes
• HSA

Parental Benefits

• Fertility Benefits
• Family Support Resources
• Birth Parent or Maternity Leave
• Non-Birth Parent or Paternity Leave

Work Flexibility

• Flexible Work Hours
• Remote Work Opportunities
• Hybrid Work Opportunities

Office Life and Perks

• Commuter Benefits Program
• Company Outings
• On-Site Cafeteria
• Holiday Events
• Happy Hours
• Casual Dress

Vacation and Time Off

• Paid Holidays
• Paid Vacation
• Volunteer Time Off
• Summer Fridays
• Leave of Absence
• Personal/Sick Days

Financial and Retirement

• 401(K)
• Relocation Assistance
• Performance Bonus
• Stock Purchase Program
• Company Equity
• 401(K) With Company Matching
• Financial Counseling

Professional Development

• Shadowing Opportunities
• Access to Online Courses
• Promote From Within
• Learning and Development Stipend
• Tuition Reimbursement
• Mentor Program
• Leadership Training Program
• Associate or Rotational Training Program
• Lunch and Learns
• Internship Program
• Professional Coaching

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

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