About Us

Help us enable everyone on the planet to gain access to the global economy by being the best way to pay and be paid.

Size: 10000+ employees
Industry: Technology, Fintech, Engineering, Information Technology

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Company Description

Founded by experienced entrepreneurs and engineers in 2016, Pismo is a technology company that provides a comprehensive processing platform for banking, card issuing and financial market infrastructure and helps customers innovate and build the next generation of banking and payment solutions. Pismo joined Visa in 2024.

Leveraging Visa’s solutions, our core platform, and an expanding suite of capabilities, Pismo addresses the technological challenges that large banks, marketplaces, and fintech companies face in migrating from legacy systems to more advanced technology in the market. Pismo’s cloud-based platform empowers firms to build and launch financial products rapidly, scaling as they grow to have a broader audience while keeping high security and availability standards.

Pismo’s 500+ employees are located in more than 10 countries around the world.

Job Description

We are seeking a strategic and dynamic leader to drive Client Success across EMEA region. In this role, you will define and execute strategies that promote product adoption, long-term value realization, and exceptional client satisfaction for enterprise customers. You will lead a regional team across Europe of Client Success Managers and collaborate closely with cross-functional teams (Product, Technology, Sales, and Operations) to ensure clients achieve their business objectives. The ideal candidate has extensive experience in enterprise SaaS or technology-driven environments, a proven ability to develop high-performing teams, and fluency in multiple languages relevant to the region,

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Key Responsibilities:

**-Lead Regional Client Success Team: Recruit, mentor, and manage a high-performing team of Client Success Managers. Foster a culture of client-centricity, accountability, and continuous improvement.-**Drive Client Outcomes & Product Adoption: Ensure clients successfully onboard and adopt solutions to achieve desired business outcomes. Monitor engagement and proactively address challenges to maximize value.-

Develop Strategic Success Plans: Create scalable strategies, playbooks, and processes tailored to regional market dynamics while aligning with global standards.-Collaborate Across Functions: Act as the voice of the client internally. Partner with Product, Engineering, Sales, and Operations to ensure a seamless client journey and influence product roadmap.-

Champion Client Advocacy: Build strong executive relationships, promote advocacy programs, and leverage client feedback for continuous improvement.-

Leverage Data & Insights: Use analytics to monitor client health, track success metrics, and identify risks and opportunities.-Executive Reporting: Provide regular updates on client success performance, insights, and strategic recommendations to leadership.-

Senior Client Engagement: Serve as a trusted advisor and escalation point for strategic clients, supporting high-stakes conversations and executive-level interactions.

Qualifications-

Leadership Experience: 12–15+ years in client success, account management, or related roles, including 5+ years in senior leadership within SaaS, fintech, or technology sectors.-Proven Track Record: Demonstrated success in driving client outcomes and managing enterprise relationships.-Domain Expertise: Strong understanding of technology-driven solutions; familiarity with financial services or similar industries is a plus.-Strategic & Analytical Skills: Data-driven decision-making and proficiency with client success tools and metrics.-Communication & Influence: Exceptional written and verbal communication skills; ability to engage with C-level executives and technical stakeholders.-

Technical Acumen: Comfortable discussing integrations, APIs, and platform performance with clients and internal teams.-

Team Leadership: Skilled in building and scaling diverse teams across multiple geographies.-

Adaptability: Thrives in fast-paced, evolving environments with a proactive, solution-oriented mindset.-

Travel: Willingness to travel regionally as needed ((approximately 20–30%)
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Client-provided location(s): London, United Kingdom

Job ID: 2f5bac09-13c4-4684-b5cf-075761558145

Employment Type: OTHER

Posted: 2025-12-15T15:29:48
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Perks and Benefits

Health and Wellness

• Long-Term Disability
• HSA With Employer Contribution
• On-Site Gym
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability
• Health Reimbursement Account
• Mental Health Benefits
• Virtual Fitness Classes
• HSA

Parental Benefits

• Fertility Benefits
• Family Support Resources
• Birth Parent or Maternity Leave
• Non-Birth Parent or Paternity Leave

Work Flexibility

• Flexible Work Hours
• Remote Work Opportunities
• Hybrid Work Opportunities

Office Life and Perks

• Commuter Benefits Program
• Company Outings
• On-Site Cafeteria
• Holiday Events
• Happy Hours
• Casual Dress

Vacation and Time Off

• Paid Holidays
• Paid Vacation
• Volunteer Time Off
• Summer Fridays
• Leave of Absence
• Personal/Sick Days

Financial and Retirement

• 401(K)
• Relocation Assistance
• Performance Bonus
• Stock Purchase Program
• Company Equity
• 401(K) With Company Matching
• Financial Counseling

Professional Development

• Shadowing Opportunities
• Access to Online Courses
• Promote From Within
• Learning and Development Stipend
• Tuition Reimbursement
• Mentor Program
• Leadership Training Program
• Associate or Rotational Training Program
• Lunch and Learns
• Internship Program
• Professional Coaching

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

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