About Us

Help us enable everyone on the planet to gain access to the global economy by being the best way to pay and be paid.

Size: 10000+ employees
Industry: Technology, Fintech, Engineering, Information Technology

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Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description

Manager, Acceptance Support (Authorize.net)

The Acceptance Support Manager will be part of our Client Care support team and will be responsible for managing a team of Sr. Client Care Representatives that will be assisting Authorize.net clients regarding their payment gateway account.

Responsibilities:

• Managing a team that supports multiple support channels (voice, live chat, email & support case)
• Ensures that staff performance follows established procedures and meets or exceeds departmental performance standards
• Provides daily direction and communication to representatives
• Provides feedback, coaching, and training to meet performance objectives
• Provides statistical, performance, and developmental feedback on a regular basis to each team member
• Creates and administers performance reviews for skill improvement
• Conducts regular evaluations to monitor team member’s adherence to quality and departmental policies on client interactions
• Addresses disciplinary and/or performance concerns according to company policy. Makes effective/appropriate decisions relative to corrective action as required
• Ability to handle and resolve escalated client concerns
• Required to be flexible for leadership coverage, 24x7, 365
• Involved in process improvement procedures regarding the client experience or product enhancements (process & project management)
• Shares continual responsibility for deciding how to manage team member & ensuring client requests are handled efficiently and effectively from an overall line of business point of view
• Ability to work cross-functionally with multiple departments and platforms
• Ability to discuss and present with Senior Leadership on various topics

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Qualifications:

Basic Qualifications:

• Strong troubleshooting skills
• Excellent verbal and written communications in English, interpersonal skills, customer orientation, team interaction, and problem solving
• Customer service skills, including call de-escalation techniques and a commitment to quality service
• Self-motivated, with the ability to work within a team and independently
• Must have punctual, regular, and consistent attendance
• Ability to multi-task, continually reprioritize workload, and work under various constraints, while adapting easily to shifting priorities and challenges

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• Ability to quickly identify problems/trends, while taking appropriate action to solve the issue, including effective communication skills to wider audiences

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Client-provided location(s): Bogota, Colombia

Job ID: 0bc5b046-41bc-45fd-b27c-4995e3f637c6

Employment Type: OTHER

Posted: 2026-01-21T20:21:00
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Perks and Benefits

Health and Wellness

• Long-Term Disability
• HSA With Employer Contribution
• On-Site Gym
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability
• Health Reimbursement Account
• Mental Health Benefits
• Virtual Fitness Classes
• HSA

Parental Benefits

• Fertility Benefits
• Family Support Resources
• Birth Parent or Maternity Leave
• Non-Birth Parent or Paternity Leave

Work Flexibility

• Flexible Work Hours
• Remote Work Opportunities
• Hybrid Work Opportunities

Office Life and Perks

• Commuter Benefits Program
• Company Outings
• On-Site Cafeteria
• Holiday Events
• Happy Hours
• Casual Dress

Vacation and Time Off

• Paid Holidays
• Paid Vacation
• Volunteer Time Off
• Summer Fridays
• Leave of Absence
• Personal/Sick Days

Financial and Retirement

• 401(K)
• Relocation Assistance
• Performance Bonus
• Stock Purchase Program
• Company Equity
• 401(K) With Company Matching
• Financial Counseling

Professional Development

• Shadowing Opportunities
• Access to Online Courses
• Promote From Within
• Learning and Development Stipend
• Tuition Reimbursement
• Mentor Program
• Leadership Training Program
• Associate or Rotational Training Program
• Lunch and Learns
• Internship Program
• Professional Coaching

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

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