Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role:

Veeva is looking for a Customer Success Manager (CSM) to join our team in Japan, focused on ensuring the success of our customers utilizing Veeva Quality Cloud. We're seeking proactive individuals with deep life sciences expertise who are eager to help customers maximize the value of their Veeva solutions.

As a key member of our CSM team, you'll work closely with customers, acting as a trusted advisor for their Veeva Quality initiatives. In this role, you'll be responsible for fostering strong customer relationships, understanding their success criteria, and guiding them in adopting best practices to achieve their business goals with Veeva Quality. You'll proactively identify opportunities for improvement, drive solution adoption, and ensure our customers gain maximum value from their investment. Additionally, you'll proactively track necessary feature enhancements related to Japanese regulatory requirements and collaborate with the Product Manager team to gather product feedback from customers.

This is a full-time permanent role based in our Tokyo office. This is a highly customer-facing position, and while your primary work location will be the Tokyo office, you should be able to travel to customer sites as needed within Japan.