At Vanguard, we strive to give investors clarity, confidence, and peace of mind as they work toward their long‑term goals. As a Cost Basis Associate, you will play a critical role in maintaining the accuracy and integrity of client investment data—strengthening regulatory compliance, supporting operational excellence, and enhancing the client experience. Individuals who are curious and adaptable often build a strong foundation for long‑term growth within the Personal Investor Division and across Vanguard. This is a foundational role that can lead to promotional roles within the department.

Responsibilities

• Develop Cost Basis Expertise: Build a strong understanding of cost basis methodologies, internal policies, and IRS regulations in an effort to calculate and maintain accurate client data.

• Reconstruct Complex Data: Analyze historical investment records, corporate actions, and transaction activity to solve cost basis discrepancies and validate system outputs.

• Ensure Accuracy & Quality: Attention to detail in reviewing system‑generated calculations, confirm accuracy, and participate special projects to strengthen data integrity.

• Collaborate & Innovate: Work cross‑functionally to enhance processes, support system enhancements, and contribute to a culture of continuous improvement.

• Champion Lean Practices: Participate in daily team huddles, identify process‑improvement opportunities, and apply Lean Management tools to drive efficiency and innovation.

Qualifications

• Undergraduate degree or equivalent combination of training and experience.

• Minimum two years of business experience.

• Ability to work effectively within a team, learn quickly, and adapt to a dynamic environment.

• Strong interpersonal, research, time‑management, and problem‑solving skills.

• Excellent written and verbal communication skills.

• Computer proficiency; ability to learn proprietary systems.

• Commitment to a positive, collaborative workplace and the ability to give and receive constructive feedback.

• Ability to prioritize and manage multiple tasks in a fast‑paced environment.

• Strong attention to detail, with a focus on accuracy in complex, highly regulated environment

• Sound judgement and decision-making skills, particularly when working in ambiguous situations

Preferred Qualifications

• Prior exposure to cost basis, investment/brokerage operations, or tax‑related work.

• Ability to process cases with both accuracy and speed

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.