Telephone Operator (Day/Evening)

Join our team of Life Changers!

UPMC is hiring a Full-Time, Telephone Operator to support the office in Harrisburg.

This call center is busy as it receives a high volume of emergency calls daily.

Ideal candidate would be able to work in a high stress environment, staying calm and professional throughout call while maintaining a positive attitude.

Ability to multi-task while answering phones is a must.

Rotating Shift Scheduled between 6: 30am-11:30pm Must be available for days and evenings to be considered for this position. Working every 3rd holiday and weekend is required.

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

Responsibilities:

• May train new operators.

• May be required to do system data entry on request.

• Provide service to multiple answering service clients utilizing individualized protocols.

• Process appropriate emergency code or STAT page.

• Initiate voice pages when required.

• Provide Physician on call information to requesting individuals.

• Use required phrasing at all times when answering telephone calls.

• Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.

• Determine callers requirements (extension desired, information requested, etc.) and transfer call.

• Provide status report on any page in progress to the individual requesting the page.

• High school graduate or equivalent.

• 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.

• Must be able to work all shifts, 7 days a week.

• Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran