Patient Services Representative

Patient Services Representative – UPMC Weight Management

UPMC Weight Management is hiring a Patient Services Representative (PSR) to join our team in Harrisburg, PA. This position is a great opportunity for someone who enjoys working with patients, staying organized, and helping create a smooth experience from scheduling through check-in and checkout.

Schedule:

Monday through Friday,

8: 00 a.m. to 4:30 p.m.Location:

875 S. Arlington Ave., Harrisburg, PA 17109

If you’re organized, patient-focused, and enjoy helping patients navigate their healthcare experience, consider joining UPMC Weight Management as a Patient Services Representative.

Responsibilities:

• Provide a warm greeting for all patients.
• Guide patients through use of self-arrival technology or check in patients at the desk, depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Schedule or connect patients to resources to schedule ancillary services at checkout.
• Help patients navigate the healthcare system by providing clear and understandable instructions. Provide follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understand the principles of service recovery and be both empowered and responsible for taking appropriate action to recover from service that does not meet the expectations of the UPMC Experience.
• Register patients in the Biometrics (fingerprint recognition) program and explain benefits.
• Promote the MyUPMC patient portal and assist patients with registration when applicable.
• Assist patients in understanding financial responsibility and connect them to advocacy resources as needed.
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain the signature of the patient or family member for consent to treatment and financial responsibility, following Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• Appropriately distribute/triage phone calls to other areas and/or clinical providers.
• Assist with administrative duties in the office, including but not limited to scanning medical records and faxing.
• Stay informed on the navigation and usability of the UPMC Patient Portal; confidently and clearly communicate what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.
• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

• Act 34UPMC is an Equal Opportunity Employer/Disability/Veteran