Patient & Family Concierge, Part Time Evenings & Weekends

Patient & Family Concierge, Behavioral Health

Part-Time | UPMC Mc Keesport Hospital

Are you someone who enjoys helping others and creating a welcoming, supportive environment? Join our Behavioral Health team at UPMC Mc Keesport Hospital as a part-time Patient & Family Concierge.

In this role, you’ll provide compassionate, nonclinical support to patients, families, visitors, and staff. You’ll help create a positive experience from the moment someone arrives while also assisting the unit with important day-to-day tasks that keep things running smoothly.

Schedule

We are especially looking for someone who can provide:

• Weekday evening coverage after 3: 00 p.m.
• Flexible weekend availability
• Part-time hours

What You’ll Do

• Welcome and assist patients, families, visitors, staff, and physicians
• Answer phones and doors and respond to patient and visitor requests
• Escort visitors, staff, and physicians as needed
• Maintain physical admission and discharge charts
• Order daily supplies for the unit
• Help keep the unit organized and welcoming
• Provide nonclinical support to the team as workflow and priorities change
• Notify Security when assistance is needed
• Perform additional nonclinical duties as requested

What Makes This Role Special

This is a great opportunity for someone who is compassionate, dependable, organized, and service-oriented. Working within Behavioral Health, you’ll have the opportunity to make a meaningful difference through the everyday interactions that help patients and families feel welcomed, respected, and supported.

If you enjoy helping people and want a part-time opportunity where your customer service skills can make an impact in a hospital setting, we’d love to hear from you.

• Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times.
• High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED.
• Previous experience in health care or customer service is a plus, but not required.
• Ability to follow written and verbal instructions.

Licensure, Certifications, and Clearances:

• Comprehensive Crisis Management (CCMC)
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran